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why userlane

Simplicity at its best

Userlane is the fastest way for users to access support - and for you to provide it. Our code-free digital adoption platform allows you to train your users within any application, making new tools and processes easy to master. Acting as an overlay over web-based and desktop applications, you can go live in under 30 days!
Userlane DAP leader 2022
userlane Easiest to use enterprise award
Userlane Best Support enterprise award
Userlane easiest to do business with
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A global automotive supplier gained a strategic tool to observe, measure and improve transformation initiatives
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Maximizing the ROI of a global enterprise software rollout
Increasing trial-to-paid-conversion with Userlane
Make software
2x
faster onboarding
2x
increase in software ROI
5x
higher employee productivity
40%
decrease in time-to-value
48%
fewer support tickets
60%
reduction in training costs
Promote learning with interactive Guides

Build a friendly, intuitive software experience. Walk users through new features and processes at their own pace with interactive guidance and on-demand support. With Userlane, your employees and customers master your software from day one.

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Offer relevant, targeted support

Empower your users with the right information, at the right time. Replace a mountain of overwhelming support documentation with in-app support that only shows users relevant training content, exactly when they need it. Target content at specific audiences to build personalized user journeys that guide users through the specific workflows they’re struggling with.

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Optimize user journeys to drive software adoption

Adapting and transforming your tech stack is essential – but users can quickly get frustrated when they’re constantly asked to adopt new software, features, and processes. Userlane helps you understand user behavior trends across your whole tech stack, so that you can optimize training content and improve software adoption.

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Hear from our customers

Userlane accompanied us throughout the implementation and made it very easy for us. Even after the implementation, they supported us with very quick response times and proactively got in touch to offer support.
by Project Owner, myMULTIVAC
Interactive performance support proved to be a valid solution to all the challenges Deutsche Bahn encountered connected to change management and software applications. Users felt confident using Jira and weren’t experiencing any frustration navigating the app.
by Training Manager, Deutsche Bahn
The fact that we can easily adjust, modify, and change the step-by-step guides makes it possible for us to move very quickly. Sometimes the suppliers ask us for manuals, and we can now instantly help them out with Userlane, which makes the whole support effort much more efficient.
by Markus Menth, IT Manager, Linde Engineering
Ninox is No-Code/Low-Code, but as any software application it takes some time to get used to, and people need some help learning the skills to get the most out of their trial. With Userlane, we are seeing people getting underway with more ease and reaching the point where they are more likely to convert.
by Varun Modi, Product Manager, Ninox Software
With Userlane, we are able to take users by the hand and show them how to achieve certain tasks step-by-step in our software. This way, we can make our training really engaging by combining the interactive guides with the theoretical parts, which we offer via videos.
by David Jeggle, Head of Academy, Celonis
Initially, as we were deciding on the Digital Adoption Platform, we chose Userlane as the most promising solution, and we got it right! With Userlane, we’ve got a universal solution to complement our customer support strategy; while navigating through a new process directly in the system, the customer actually gets to complete the task while following the guide. This is extremely helpful for us.
by Peter​ van Os, Product Owner Digital Sales, Dutch Flower Group

Delight users and drive transformation

Userlane is the world’s best-loved digital adoption platform. See why today.

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