The Challenge
The Celonis Academy, made up of a Learning Management System (LMS) and the Intelligent Business Cloud (IBC) training environment, offers online training courses to customers, partners, and anyone interested in Celonis.
Initially, video content was created to train end users. However, the IBC underwent fast innovation and release cycles, meaning content quickly became outdated and required significant time and effort to update. Celonis needed a way to create and maintain training content more efficiently while increasing user engagement.
How Userlane Helped
Celonis made Interactive Guidance an essential part of the Celonis Academy. Videos in the LMS cover theoretical concepts, while interactive guides in the IBC training environment form the practical component. The Userlane Assistant provides each user with on-demand support as they navigate the IBC.
The key objectives were:
- Create and maintain training content more efficiently across fast release cycles
- Increase user engagement with a hands-on, interactive learning experience
The Impact
Interactive Guidance resulted in significant improvement in user engagement and satisfaction for the Celonis Academy.
- 50% decrease in effort to maintain and update training content
Celonis slashed the time needed to rework and maintain training content across fast release cycles.
- 80% course completion rate
Interactive guides combined with video content drove high course completion across the Academy.
