Intuitive customer support
Real measurable impact
Your customer’s virtual assistant
When software isn’t intuitive and processes are complex, people raise support tickets and get frustrated waiting for them to be resolved. Provide instant support, and make navigating your software easy and enjoyable and, in turn, benefit from a drastic decline in repetitive requests.
Fuel new feature adoption
Frequently releasing new software features allows you to stay competitive but makes it hard for your users to keep up. Improve your engagement rates by targeting specific user groups with Announcements about releases, new features, and the latest improvements, directly within your software application.
Why companies choose Userlane
Initially, as we were deciding on the Digital Adoption Platform, we chose Userlane as the most promising solution, and we got it right! With Userlane, we’ve got a universal solution to complement our customer support strategy; while navigating through a new process directly in the system, the customer actually gets to complete the task while following the guide. This is extremely helpful for us.by Peter van Os, Product Owner Digital Sales, Dutch Flower Group40%software engagement rate24/7customer support10,500onboarded software users