Put people at the heart of digital transformation
Real measurable impact
Adapt quickly, enterprise-wide
When new applications and processes are introduced regularly, people struggle to keep pace with the change. Userlane’s digital adoption solution gives your users the guidance and support they need to adapt to processes and workflows, providing live training directly within each software application.
Overcome resistance to change
People tend to prefer the status quo – so make your status quo a culture of self-reliance, adaptation, and learning. Provide an easy and interactive way of learning new software, with guided workflows and seamless support. Monitor the performance of your content and make changes fast to get the best results.
Support users everywhere
Introducing new software can lead to an influx of IT tickets and employees feeling frustrated by a lack of answers. With Userlane, employees can access the relevant parts of your knowledge base in every software application – it’s one source of truth across all your software. And when users need more help, all support channels are accessible within a few clicks.
Why companies choose Userlane
Interactive performance support proved to be a valid solution to all the challenges Deutsche Bahn encountered connected to change management and software applications. Users felt confident using Jira and weren’t experiencing any frustration navigating the app.by Training Manager, Deutsche Bahn2xincrease in ROI of software implementation5xincrease in employee effectiveness97%task completion rate in Jira