The Challenge
With over 300,000 employees worldwide and 200,000 in Germany alone, Deutsche Bahn needed employees to work efficiently across numerous software applications. The high costs of training new employees, retraining existing ones with each new release, and low software utilization across multiple applications presented significant challenges.
Deutsche Bahn needed a training solution that could scale quickly to meet the specific requirements of their technical operators.
How Userlane Helped
Deutsche Bahn ran a pilot project on their Atlassian Jira installation to assess the effects of in-app, on-demand Interactive Guidance on efficiency, adoption, productivity, training costs, and ROI. Participants were asked to complete daily tasks in Jira without Userlane, then repeated the same tasks with Interactive Guidance enabled.
The key objectives were:
- Reduce time to proficiency in software applications by 50%
- Improve software acceptance among users by 70%
- Decrease training costs by 50%
The Impact
The pilot demonstrated significant improvements across all key metrics. Deutsche Bahn now intends to implement Userlane on other software applications across the organization.
- 97% task completion rate in Jira
With Interactive Guidance, employees were up to 5x more effective completing daily tasks.
- 5x increase in employee effectiveness
Participants demonstrated dramatically higher software adoption and confidence with Userlane enabled.
- 2x increase in ROI of software implementation
Feature adoption reached close to 100% in Jira, enabling Deutsche Bahn to double the return on their software investment by ensuring every employee is productive from day one.
