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Our mission: To make software simple

Userlane DAP leader 2022
userlane Easiest to use enterprise award
Userlane Best Support enterprise award
Userlane easiest to do business with
Employees working on laptop

We’ve built the world’s fastest and most intuitive digital adoption platform to help businesses guide users directly within software applications. By providing users with the right information at the right time, we help organizations close the technology knowledge gap, and track and manage user experiences every step of the way.
250+
customers
40+
countries and territories
37m+
active users
The problem we saw

Technology can change the way we live and work, but simply injecting new software into your business doesn’t automatically make your employees more productive, your clients happier, or your organization more competitive.

Even with the best software, businesses can face over-budget projects, process failures, and unengaged teams.

And that’s where we come in

We help your employees and customers master software instantly through unique interactive training, and we help you optimize every part of their journey with real-time behavioral analytics.

What we believe

From our working lives to the products we create, we believe in making complex processes simpler - we help make software efficient, impactful and simple
Make software

Hear it from our customers

For HELLA, introducing Userlane was an important step in creating an entirely new digital mindset and injecting new ways of communication, engagement, self-learning, as well as enriching and sharing knowledge across the organization.
by Dr. Malte Ortgiese, Head of Global Engineering Academy Electronics, HELLA
Initially, as we were deciding on the Digital Adoption Platform, we chose Userlane as the most promising solution, and we got it right! With Userlane, we’ve got a universal solution to complement our customer support strategy; while navigating through a new process directly in the system, the customer actually gets to complete the task while following the guide. This is extremely helpful for us.
by Peter​ van Os, Product Owner Digital Sales, Dutch Flower Group
With Userlane, we are able to take users by the hand and show them how to achieve certain tasks step-by-step in our software. This way, we can make our training really engaging by combining the interactive guides with the theoretical parts, which we offer via videos.
by David Jeggle, Head of Academy, Celonis
The fact that we can easily adjust, modify, and change the step-by-step guides makes it possible for us to move very quickly. Sometimes the suppliers ask us for manuals, and we can now instantly help them out with Userlane, which makes the whole support effort much more efficient.
by Markus Menth, IT Manager, Linde Engineering
Interactive performance support proved to be a valid solution to all the challenges Deutsche Bahn encountered connected to change management and software applications. Users felt confident using Jira and weren’t experiencing any frustration navigating the app.
by Training Manager, Deutsche Bahn

Resources

Take the next step in your digital adoption journey

Schedule a meeting, tell us your story, and we’ll show you how Userlane can help you achieve your goals.
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