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Support Channels Integration

Provide on-demand support across every application

Increase user satisfaction by making relevant software support easier to access. Create a unified experience with all your support options on every application - so help is always available.
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A global automotive supplier gained a strategic tool to observe, measure and improve transformation initiatives
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Maximizing the ROI of a global enterprise software rollout
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Increasing trial-to-paid-conversion with Userlane
Reduce IT and customer service costs by 60%

Free your IT and customer support helpdesks from repetitive requests by offering in-app guidance that people actually use. With self-service support, users can access all the insights they need, before questions arise.

Guarantee round-the-clock support

With Userlane’s powerful audience segmentation, you can deliver targeted self-service support through interactive Guides, notifications, and context-sensitive help.

Offer software support that suits every user

Users can get the additional support they need – finding a support email, accessing a knowledge base, or creating a customer support ticket – within the software application they’re using, without disrupting their workflow.

Make an impact with Userlane

What our customers say

Initially, as we were deciding on the Digital Adoption Platform, we chose Userlane as the most promising solution, and we got it right! With Userlane, we’ve got a universal solution to complement our customer support strategy; while navigating through a new process directly in the system, the customer actually gets to complete the task while following the guide. This is extremely helpful for us.
by Peter​ van Os, Product Owner Digital Sales, Dutch Flower Group
40%
software engagement rate
24/7
customer support
10,500
onboarded software users

Empower your users with the answers

Help your users answer their own questions - before they’ve even asked them. See Userlane’s digital adoption solution in action.

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