How will HEART help me?

HEART is the world’s first standardized model to measure Digital Adoption across enterprise software applications, empowering you to understand the utilization of your software landscape and identify untapped opportunities.

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A global automotive supplier gained a strategic tool to observe, measure and improve transformation initiatives

Maximizing the ROI of a global enterprise software rollout

Increasing trial-to-paid-conversion with Userlane

The HEART framework:

Happiness

Measure employee sentiment across applications. Identify and resolve points of frustration.

Engagement

Analyze usage in real time. Discover how to unlock the full potential of your applications.

Adoption

Set and measure adoption targets. Maximize the impact of your software spend.

Retention

Boost productivity and help your people form meaningful habits.

Task Success

Track task completion. Uncover and mitigate critical process risks.

What our customers say

At PwC, we believe that application analytics such as HEART expand the use case of a DAP significantly. It is no longer just about user enablement, we will now be able to work with CIOs to understand if applications within their system are actually being used as they are intended.
by Wolfgang Hufnagel, Senior Consultant (Change Management & Digital Adoption Expert), PwC

With HEART, we can see the health & adoption rate of our applications, all at a single glance, based on direct user data. It will become a new benchmark to drive, scale and measure software adoption to improve company-wide digital transformation efforts.
by Wannes Van der Perren, Business Consultant, SMART.Business team, Tobania