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context-sensitive help

Provide help when users need it most

Offer contextual support with Tooltips, and use media-enriched Announcements and pop-ups to promote specific Guides, based on the processes each user needs help with.
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A global automotive supplier gained a strategic tool to observe, measure and improve transformation initiatives
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Maximizing the ROI of a global enterprise software rollout
Maximizing software ROI with the implementation of Userlane's digital adoption platform
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Increasing trial-to-paid-conversion with Userlane
Provide advanced guidance with Tooltips

Tooltips offer highly relevant extra information, provided at exactly the right time within any software. Users can quickly and easily learn about new features by hovering over branded Tooltip icons.

Highlight information with Announcements

Highlight time-critical or important information with In-app Announcements. Enrich them with videos, images, GIFs, and external links and choose when, where and to whom your Announcements appear.

Offer answers before users ask questions

Userlane Promotions alert users to specific Guides, based on the key processes and features they need help with. Our AI technology ensures Promotions pop up at exactly the right moment.

Make an impact with Userlane

What our customers say

Initially, as we were deciding on the Digital Adoption Platform, we chose Userlane as the most promising solution, and we got it right! With Userlane, we’ve got a universal solution to complement our customer support strategy; while navigating through a new process directly in the system, the customer actually gets to complete the task while following the guide. This is extremely helpful for us.
by Peter​ van Os, Product Owner Digital Sales, Dutch Flower Group
40%
software engagement rate
24/7
customer support
10,500
onboarded software users

Help people use your software better

See the impact that Userlane’s context-sensitive guidance will have on your software application.

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