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Digital adoption platform
The power of Userlane
The Userlane platform is designed to make any software application easy to use by guiding people through processes in real-time and offering on-demand support directly within applications.BOOK A DEMO
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Create interactive Guides and customize communication flows in minutes.
Offer relevant support when it’s needed and promote content to specific user segments.
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What our customers say
For HELLA, introducing Userlane was an important step in creating an entirely new digital mindset and injecting new ways of communication, engagement, self-learning, as well as enriching and sharing knowledge across the organization.by Dr. Malte Ortgiese, Head of Global Engineering Academy Electronics, HELLA
Initially, as we were deciding on the Digital Adoption Platform, we chose Userlane as the most promising solution, and we got it right! With Userlane, we’ve got a universal solution to complement our customer support strategy; while navigating through a new process directly in the system, the customer actually gets to complete the task while following the guide. This is extremely helpful for us.by Peter van Os, Product Owner Digital Sales, Dutch Flower Group
With Userlane, we are able to take users by the hand and show them how to achieve certain tasks step-by-step in our software. This way, we can make our training really engaging by combining the interactive guides with the theoretical parts, which we offer via videos.by David Jeggle, Head of Academy, Celonis
The fact that we can easily adjust, modify, and change the step-by-step guides makes it possible for us to move very quickly. Sometimes the suppliers ask us for manuals, and we can now instantly help them out with Userlane, which makes the whole support effort much more efficient.by Markus Menth, IT Manager, Linde Engineering
Interactive performance support proved to be a valid solution to all the challenges Deutsche Bahn encountered connected to change management and software applications. Users felt confident using Jira and weren’t experiencing any frustration navigating the app.by Training Manager, Deutsche Bahn
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