In-app search and access to external knowledge
Connect existing support content
Make it easier for users to access existing knowledge bases by connecting all existing support content to the Userlane Assistant for one central source of truth. Configure the API, so that searches only show content that’s relevant to the software application they’re using.
Minimize workflow disruption
Provide users with on-demand content that supports their workflow, instead of distracting from it. Users can receive the help they need directly in the application they’re using.
What our customers say
Interactive performance support proved to be a valid solution to all the challenges Deutsche Bahn encountered connected to change management and software applications. Users felt confident using Jira and weren’t experiencing any frustration navigating the app.by Training Manager, Deutsche Bahn2xincrease in ROI of software implementation5xincrease in employee effectiveness97%task completion rate in Jira