The Challenge
Yardi Voyager is an ERP suite built for the real estate sector, covering commercial, multifamily, and various housing markets. Training and onboarding employees on Yardi means focusing on company-specific processes without disrupting daily operations.
As Drucker + Falk grew and invested in people development, they needed a cost-effective way to train employees directly inside Yardi Voyager, not outside of it.
How Userlane Helped
Drucker + Falk adopted HEART Analytics for usage visibility and data-driven decisions, and the Engagement Suite to improve onboarding and continuous training inside Yardi Voyager.
The key objectives were:
- Improve reporting and analytics on ERP usage to support data-driven decisions
- Onboard employees in Yardi Voyager and provide continuous in-app training
- Increase employee satisfaction through tailored training and clear communication
The Impact
Drucker + Falk improved operations by monitoring Yardi Voyager usage, identifying friction areas, and analyzing engagement and adoption patterns with HEART Analytics. They streamlined onboarding and training with in-app guidance and collected ongoing feedback to improve.
- 83% user adoption in Yardi Voyager
Using the Engagement Suite, Drucker + Falk helped employees feel more confident and proactive in ERP processes.
- 82% employee satisfaction
Drucker + Falk used HEART Analytics feedback and surveys to understand and improve employee satisfaction with their ERP.
