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Support Channel Integration

Provide on-demand support across every application

Userlane brings all your support channels together into one seamless experience. From contextual help to live support handoffs, your employees and customers always have the answers they need- without leaving the application.
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A global automotive supplier gained a strategic tool to observe, measure and improve transformation initiatives
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Maximizing the ROI of a global enterprise software rollout
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Increasing trial-to-paid-conversion with Userlane
Cut IT and support costs by up to 60%

With self-service Guides, embedded knowledge base links, and proactive notifications, Userlane deflects repetitive support requests and boosts ticket resolution speed.

Guarantee 24/7 support at scale

Userlane’s segmentation and behavioral targeting ensure users receive the right help, in the right context, at the right time – whether they’re onboarding, stuck mid-process, or adopting a new feature. Smart targeting by role, region, behavior, or application delivers tailored guidance without the need for human intervention.

Offer support that fits every workflow

Make every support touchpoint available directly inside the applications users are working in. Whether it’s submitting a ticket or finding documentation, everything’s accessible without tab-switching or delays.

What our customers say

Initially, as we were deciding on the Digital Adoption Platform, we chose Userlane as the most promising solution, and we got it right! With Userlane, we’ve got a universal solution to complement our customer support strategy; while navigating through a new process directly in the system, the customer actually gets to complete the task while following the guide. This is extremely helpful for us.
by Peter​ van Os, Product Owner Digital Sales, Dutch Flower Group
40%
software engagement rate
24/7
customer support
10,500
onboarded software users

Empower your users with the answers

See how Userlane simplifies support, reduces costs, and keeps users in flow.

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