Support Channel Integration
Provide on-demand support across every application
Userlane brings all your support channels together into one seamless experience. From contextual help to live support handoffs, your employees and customers always have the answers they need- without leaving the application.
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Cut IT and support costs by up to 60%
With self-service Guides, embedded knowledge base links, and proactive notifications, Userlane deflects repetitive support requests and boosts ticket resolution speed.
Guarantee 24/7 support at scale
Userlane’s segmentation and behavioral targeting ensure users receive the right help, in the right context, at the right time – whether they’re onboarding, stuck mid-process, or adopting a new feature. Smart targeting by role, region, behavior, or application delivers tailored guidance without the need for human intervention.
Offer support that fits every workflow
Make every support touchpoint available directly inside the applications users are working in. Whether it’s submitting a ticket or finding documentation, everything’s accessible without tab-switching or delays.
Make an impact with Userlane
What our customers say
Initially, as we were deciding on the Digital Adoption Platform, we chose Userlane as the most promising solution, and we got it right! With Userlane, we’ve got a universal solution to complement our customer support strategy; while navigating through a new process directly in the system, the customer actually gets to complete the task while following the guide. This is extremely helpful for us.by Peter van Os, Product Owner Digital Sales, Dutch Flower Group40%software engagement rate24/7customer support10,500onboarded software users
Empower your users with the answers
See how Userlane simplifies support, reduces costs, and keeps users in flow.
