Train all of your employees automatically and at their own pace. Userlane provides a virtual assistant that guides your staff through processes directly within your software applications. Employees are therefore productive while learning how to use an application. Having an assistant always available right within the software maintains sustainable know-how .
Userlane provides your employees with a virtual assistant right within their browser. The virtual assistant guides them through processes and explains how software is being used at your organisation.
Bring employees up to speed in no time. Drive digital transformation by increasing software adoption rate, and reducing resiliance to change.
Userlane guides users live in your software. Your users don't have to leave your application to receive assistance.
With Userlane your staff interacts with the software they need to use from day one. Guides can be ordered to quickly bring new employees up to speed by having them focus on one single process and one single element at the time.
Userlane sends every single one of your employees on a discovery journey that quickly allows them to master your software. Such a great employee experience has an enormous impact on well-being and productivity.
Train all your employees simultaneously directly at their desks and without taking time away from colleagues and supervisors.
Our software is created and hosted in Germany. We work with some of the largest European banks and institutions. That's why our software has been developed with the highest data security standards in mind.
With Userlane, you can easily let your employees switch between multilingual layers to be guided with the language they feel most comfortable with.
Enable your employees to immediately operate any software without any prior knowledge. Make sure your employees follow your processes and avoid operating errors.
Userlane keeps your employees' know-how consistent and makes retraining obsolete. Whereas people tend to forget most of what they learn in training sessions, with Userlane, employees have constant access to guidance and retain their know-how.
Userlane only requires you to copy and paste a line of code into your software. Implementation doesn't take longer than 5 minutes.
Userlane requires no changes in the underlying software. You can start onboarding users virtually without IT support.
With Userlane, you have access to our guide builder (Editor). In Editing mode, creating a guide for a process only takes the same amount of time required to carry it out. You simply need to go through the process you want to explain and the editor creates the clickpath for you. Every interaction (left click, right-click, text input, hover, page change) is automatically stored in the clickpath. When your emplyees launch the guide, they will be required to follow the same steps and perform the same actions the editor stored.
The Userlane Editor requires no coding knowledge and can be operated by any employee.
Each software update requires new training materials. Userlane recognizes UI changes and adapts guides automatically.
Depending on your company infrastructure and regulations you need to comply with, we can offer different hosting models that fit your needs.