Reduce support volume with Userlane.
Less frustration, higher productivity.
No one enjoys spending hours on IT support calls. So give your users time back by offering context-based support and guidance, so they can focus on their actual tasks – and are not frustrated by trying to figure out complex workflows.
Most software is not as self-explanatory as expected
Modern software is often being advertised as “intuitive” and “self-explanatory”. However, reality shows that people still struggle with complex workflows, require more support than ever before, and are frustrated that software issues keep them from getting work done.
Users struggle to learn the basics of a tool, fail to complete key tasks in their day-to-day work, and are stopped from doing their job effectively.
Overloaded support teams
Dealing with redundant questions after every small process change massively increases the workload for support teams.
More software and frequent updates require scalable support systems – or a massive cost increase for manual assistance.