Reduce support volume with Userlane.
Less frustration, higher productivity.
No one enjoys spending hours on IT support calls. So give your users time back by offering context-based support and guidance, so they can focus on their actual tasks – and are not frustrated by trying to figure out complex workflows.
Most software is not as self-explanatory as expected
Modern software is often being advertised as “intuitive” and “self-explanatory”. However, reality shows that people still struggle with complex workflows, require more support than ever before, and are frustrated that software issues keep them from getting work done.
Lost productivity
Users struggle to learn the basics of a tool, fail to complete key tasks in their day-to-day work, and are stopped from doing their job effectively.
Overloaded support teams
Dealing with redundant questions after every small process change massively increases the workload for support teams.
Exploding cost
More software and frequent updates require scalable support systems – or a massive cost increase for manual assistance.
How to overcome challenges
Offer in-app support
Provide workflow guidance and support content right in your application, and ensure your users always have the information they need at hand.
React quickly, scale faster
Userlane enables you to create and maintain support content within minutes. If you realize your users struggle, you can react fast, publish help content and immediately make it available to your complete user base.
Learn and improve
Knowing where your users struggle is the key to a great support experience. Userlane helps you analyze user interaction rates and track the performance of your content assets to see what works, what doesn’t, and how to improve user experience.
The emerging technology for IT leaders
Investing in and rolling out new software is one of the many responsibilities that IT leaders manage. Implementing new technology however, can result in a high number of IT support requests from confused and frustrated users, causing costs to rise.
Download our whitepaper to understand how Digital Adoption Platforms can mitigate these risks.
What you can expect
Happy users
If your users understand your software and get work done smoothly, they will feel less frustrated and more empowered.
Fewer budget risks
Userlane helps you scale your support and mitigate the risk of sudden cost increases caused by exploding support requests.
Top-tier support experience
By automating process guidance and the most common requests, support teams can better focus on high-priority requests.
Userlane in action
See how Userlane creates a delightful software experience on Wikipedia.
Automate your support operations with one single click.
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