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Customer Support

Intuitive customer support

Userlane turns customer support into a seamless, in-app experience - helping users help themselves without submitting tickets. This boosts satisfaction, lowers support costs, and strengthens retention.
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Real measurable impact

24/7
customer support
40%
decrease in time-to-value
48%
fewer support tickets
Make support instant, personal, and scalable.

When users hit friction, Userlane delivers real-time, step-by-step guidance – guiding them through onboarding and workflows, answering questions proactively, and reducing support load with always-on assistance.

Fuel new feature adoption

Deliver targeted in-app announcements that highlight new features or onboarding content – right when users need it. Promote releases, boost engagement, and reinforce adoption without relying on email.

Actionable software adoption insights

Userlane’s Analytics Dashboard reveals how users engage with features, where they struggle, and how content performs – so you can optimize support, reduce ticket volume, and improve the overall experience with data-driven decisions.

 

Why companies choose Userlane

Initially, as we were deciding on the Digital Adoption Platform, we chose Userlane as the most promising solution, and we got it right! With Userlane, we’ve got a universal solution to complement our customer support strategy; while navigating through a new process directly in the system, the customer actually gets to complete the task while following the guide. This is extremely helpful for us.
by Peter​ van Os, Product Owner Digital Sales, Dutch Flower Group
40%
software engagement rate
24/7
customer support
10,500
onboarded software users
Whitepaper
Unlock your Digital Transformation ROI with Digital Adoption Platforms Go beyond simply implementing new technologies. The real challenge in digital transformation lies in ensuring that technology investments deliver the expected…

Make your software customer-centric

Deliver faster answers, fewer tickets, and better customer experiences with Userlane.