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Give every employee the support they need
When software is hard to use, teams slow down, support tickets pile up, and adoption stalls. Userlane helps enterprises overcome this by guiding employees step-by-step inside any application - simplifying adoption, reducing support demands, and accelerating onboarding with real-time, in-app guidance.
Reduce
training time and support costs
Accelerate
onboarding across teams and tools
Invest
smarter with usage insights
Userlane is trusted by some of the world’s biggest brands:
How Userlane Helps
Cut training costs
and time-to-competency
Traditional onboarding and training can’t keep up with today’s pace of change. Userlane replaces lengthy sessions with real-time, in-app guidance – helping employees learn in the moment and apply knowledge instantly.
“No more ‘one and done’ training – just guidance that’s there when it matters most.”
Accelerate onboarding
across roles and tools
Whether you’re rolling out a new CRM, ERP, or compliance system, Userlane ensures users get up to speed quickly – without relying on manuals, videos, or classroom sessions.
“Employees feel capable from day one – not overwhelmed.”
Prevent support tickets
before they happen
Most employee support requests come down to confusion, not technical errors. Userlane helps users complete unfamiliar tasks without needing to escalate – lightening the load on IT and operations teams.
“The best way to reduce tickets? Make sure users don’t need to raise them.”
Make change feel intuitive,
not disruptive
Digital transformation often introduces complex processes that frustrate end users. Userlane turns new systems into familiar territory, guiding employees step-by-step through even the most complicated tasks.
“You don’t need simpler software – you need smarter support.”
Scale support
without scaling headcount
With Userlane, help is built into your software – so users get answers without relying on live support. Our platform is designed for enterprise environments, meeting the highest standards of governance, compliance, and scalability.
“You don’t have to grow your helpdesk to grow your business – or compromise on control.”
