The customer-first approach to knowledge

Improving customer engagement starts with knowing what matters most to your customers. With Userlane, each individual user is empowered to achieve their goals independently by using intuitive step-by-step guides. Userlane highlights the key benefits of your solution, ensuring smoother onboarding and higher engagement.

Get started

Automate and simplify customer onboarding to improve:

  • Icon support costs

    Streamline onboarding

  • Icon support costs

    Achieve customer satisfaction

  • Icon faster onboarding

    Reduce churn

  • Icon faster onboarding

    Nurture customer relationships

Join these top companies using Userlane to maximize customer engagement:
Allianz
Celonis
Commerzbank
Deutsche Bahn
forto
LBS

Easy integration and instant deployment

How Userlane works Illustration

Get started with Userlane

We schedule a meeting. You tell us your story and we show you how Userlane can help you achieve your goals. You can ask all your questions here.

Icon live Demo

Live Demo

We schedule a meeting. You tell us your story and we show you how Userlane can help you achieve your goals.

Icon Time

Try 14 days without any risk

You’ll have access to all features and full support. You can talk to a customer success manager at any time.

FAQs

Interactive guidance solutions can deliver a huge ROI, but most solutions fail early on, especially for companies that don’t have dedicated project teams of 10+ people to implement and manage the solution. Userlane fits where others fail. It’s simple enough for a non-technical person to use and robust enough to provide enterprise-quality results with minimal set-up effort.

Userlane has offices within the European Union and a dedicated EU-hosting option with a certified server infrastructure, based in Netherlands, Europe. We are fully GDPR compliant and can ensure enterprise-grade data security and privacy.

What we’ve learned from our customers is that the right “size” for interactive guidance solutions is more about your individual onboarding and training needs than the exact number of users. If you want to roll out a complex new software across your organization or provide a few key customers with an exceptional UX, Userlane is a great fit— even if your team only comprises a handful of people.