Modernizing Training with Next-Gen Guidance Software

"“With Userlane, we are able to take users by the hand and show them how to achieve certain tasks step-by-step in our software. This way, we can make our training really engaging by combining the interactive guides with the theoretical parts, which we offer via videos.”"
David Jeggle
Head of Academy
Celonis modernized training with Userlane
“When I first started to create the interactive guides, I received all the support I needed from our Userlane Customer Success Manager. This support gave me the confidence to create and implement the guides myself and helped me understand all the functionalities.”
"Modernizing Training with Next-Gen Guidance Software"
The results:
50%

decrease in effort required to maintain and update training content

80%

course completion rate

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Celonis Academy for Online Training: Initial Challenges

Celonis, the market leader in AI-enhanced Process Mining and Process Excellence, helps companies in every industry remove friction from critical business processes and improve execution. The Celonis Academy—which is made up of a Learning Management System (LMS) and the Intelligent Business Cloud (IBC) training environment—offers scalable online training courses to customers, partners, and anyone interested in Celonis.

Initially, the team behind the Celonis Academy mainly created video content to train end-users on their software. However, they soon realized that this presented numerous challenges as their Intelligent Business Cloud undergoes fast innovation and release cycles:

  • Video content became outdated quickly.
  • Users experienced difficulties following the videos due to the outdated content.
  • Creating and updating videos was not scalable and required a significant amount of time and effort.

To offer its customers the best possible training, Celonis looked for a solution that would help them (a) create and maintain training content more efficiently and (b) increase user engagement.

When Theory and Practice Come Together

Upon recognizing Userlane’s potential to overcome their challenges, Celonis decided to make Userlane’s interactive step-by-step guidance technology an essential part of the Celonis Academy.

The Celonis Academy now consists of a combination of both videos in the LMS and the interactive guides in the IBC training environment. The videos are used for theoretical concepts, and the interactive guides form the practical component of training. Furthermore, Userlane’s Virtual Assistant provides each user with constant, on-demand support as they navigate the IBC.

Through the combination of theoretical videos and Userlane, Celonis is now able to provide their users with a truly interactive and hands-on experience.

Implementation and Continuous Optimization

Initially, it took the Celonis Academy team time to restructure the training to include the interactive guides in the IBC training environment. Before go-live, Leonie Martin, Senior Technical Training Manager, worked closely with a Userlane Customer Success Manager to create and configure the interactive guides.

After go-live, Celonis received valuable feedback from users. Based on this, Leonie and the team adjusted the interactive guides to streamline the learning process. Once again, Userlane’s Customer Success team provided continuous support to Leonie throughout this phase.

User feedback is an ongoing process, and Celonis consistently optimizes their training content. Moreover, due to the flexible nature of Userlane’s interactive guides, updating them is a quick and easy process. This saves Celonis valuable time and helps them deliver highly valuable and easyto- use training for their users.

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