cover customer success report 2018

Customer Success Report

The success of any business relies on the success of its customers. In the highly competitive SaaS industry, Customer Success has never been more important.

Our extensively-researched Customer Success Report has been designed to create a detailed picture of Customer Success Management. Inside, you’ll find up-to-date information, key statistics, and data based on interviews with over 450 leading customer success managers.

Discover what’s inside

We interviewed over 450 customer success managers across various industries to bring you insightful, visual information relating to:

  • Tasks and challenges of the CSM in the SaaS industry
  • Responsibilities and resources
  • Strategy, tools, and know-how
  • Salary and Customer Success’ relationship with other units
  • Important metrics

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