Software rollouts with Userlane.
Train better, succeed faster.

Userlane - software usage simplified

Turn a complex rollout into a smooth journey. Let your users work productively with new software within minutes by offering in-app guidance and context-based support. Help them feel empowered, not frustrated by new technologies.

Get started

Software rollouts can be exhausting

Buying new technology is the easy part of digital transformation. Having people actually understand, use, and appreciate new software and workflows often requires a great deal of time, effort and is the number one reason why large-scale projects fail.

Low user adoption

People feel overwhelmed by the number and frequency of new software releases, and naturally, resist change.

Wasted training effort

Manuals and videos are no longer up-to-date weeks after launch, and are worthless to users.

Exploding cost

Delayed go-live dates and low usage are the key risk factors for new software projects to fall short of budget and expectations.

How Userlane helps

Personalized training

Build a friendly and intuitive experience that walks each user through new processes at their own pace.

read more icon
in-app support

Highlight key topics

Announce updates, promote content and engage users within minutes directly in your live application. Point people towards the most exciting parts of your software.

read more icon

Boost self-service

The Userlane widget is available to every user at any time, so people can access guidance, information, and all of your support channels directly within your application – exactly when and where they need it most.

read more icon

Results you can expect

icon Faster time to productivity

Faster time to productivity

Empower your team to work with new software right from the start. Make people feel excited about the launch.

icon Help your people focus

Help your people focus

Ensure your team spends more time on their actual tasks and less time on figuring out how to navigate complex processes.

icon Provide help anytime, anywhere

Provide help anytime, anywhere

Offer your users instant assistance in real-time in any time zone without overloading your support teams.

“Interactive performance support proved to be a valid solution to all the problems Deutsche Bahn ecountered connected to change management and software application since the vast majority of users felt confident in using a new system and weren’t experiencing any frustration at all”
5x
increase in employee effectiveness
52%
higher task completion rate
2x
faster time to proficiency

Speed up your software rollouts

Start now
userlane logomark white translusent