Remove digital friction
Customer results that redefine employee experience:
Enable productivity, not stop-start frustration.
With Userlane’s in-app, step-by-step guidance, employees complete tasks faster, avoid errors, and stay confident – even when tools or processes change. Interactive support is available exactly when and where it’s needed, with no support tickets required.
Make support instant, effortless, and scalable
Userlane brings all your support content- interactive guides, training materials, FAQs, and existing knowledge bases- together in one intuitive in-app experience. By offering employees instant answers in the flow of work, you cut support tickets and reduce strain on IT. Easily connect tools like Confluence, SharePoint, or Zendesk to create a centralized support hub inside any application.
Measure, understand, improve
Userlane makes digital friction measurable – and solvable. By understanding how employees interact with software, where they get stuck, and what support they need, you gain the visibility to drive change. Powered by HEART Analytics, Userlane captures engagement, drop-offs, and sentiment – so you can improve adoption and maximize the ROI of your digital transformation.
Why companies choose Userlane
The fact that we can easily adjust, modify, and change the step-by-step guides makes it possible for us to move very quickly. Sometimes the suppliers ask us for manuals, and we can now instantly help them out with Userlane, which makes the whole support effort much more efficient.by Markus Menth, IT Manager, Linde Engineering60%decrease in training costs2xfaster onboarding of suppliers48%decrease in support requests
Discover Userlane's solution
