Delight your customers
With Userlane customers have a stellar onboarding and product experience.
Bring your customers on board instantly
Userlane helps you to onboard users faster, lower your support efforts, and create a better customer experience. By implementing automated onboarding checklists, in-app support, and personalized discovery journeys you not only get rid of entry barriers to your product – thanks to analytics and a positive user experience you create more loyal customers.
Automated onboarding checklist
Create automated onboarding tours to help customers achieve immediate results and discover and interact with key features right after signup.
Personalized discovery journeys
Create segments based on the goals your customers intend to achieve and create a tailored in-software UX that leads each customer to their own desired outcomes.
Leverage the power of analytics
Monitor customer interaction to optimize both your onboarding strategy and interactive guides to create smooth user flows that lead to value immediately.
Keep users in your software
Support users directly in your application with interactive step-by-step guides so that they don’t need to abandon your platform to look for support.
Drive in-product focus and motivation
Automatically launch interactive guides when your customers are about to tackle a complicated process.
Gradually expose them to complexity while making sure that they interact with every key feature without any frustration or delay.
Create loyal customers
A positive UX has a direct impact on conversion, but it also sets the stage for a long-lasting relationship between your customers and your brand.
Active users don’t churn
Happy customers who are successful with your application are more likely to become active customers.
With Userlane, you can send in-app guides via email and activate dormant accounts with interactive product guidance to reduce the risk of churn.