How to Hire, Develop, and Retain a Best-in-Class Customer Success Team



Kristen Hayer

Prior to founding The Success League, Kristen built and led several award-winning customer success teams. Over the past 20 years she has been a success, sales, and marketing leader, primarily working with growth-stage tech companies. Kristen has her BA from Seattle Pacific University and her MBA from the University of Washington. She is the host of the Strikedeck Radio podcast, and has written over 75 articles on customer success.