Plans that scale with your growth

Staff Training & User Onboarding


Number of Users

People who will be guided



All plans Include

Unlimited userlanes

Unlimited steps per userlane

Unlimited plays

Customer Success Program

Enterprise-grade security & stability

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for Enterprises

Userlane offers everything needed to roll out a global software training program at scale.

Custom Terms and SLAs

Additional Options for Hosting, Security & Compliance 

Implementation & Customization Support

Professional Services

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How our pricing works

Userlane works with companies ranging from 500 to 500,000 employees in dozens of different industries, each with unique needs and use cases. We’ve found that custom pricing is the best way to effectively serve such a diverse customer base. 

Factors determining your pricing

We don't want you to pay for features and services that you don't need, so we need to know a little more about your business in order to provide you an accurate price quote. Additional services or features or the number of monthly active user are factors that influence our pricing. Let's talk and get specific!

"By automating our onboarding process we could provide our international clients with the support they needed - even outside of our business hours."

Maria Kuhn – Product Owner

"With Userlane, users can be guided through the functionalities’ jungle and our complete user guidance can be covered. That's a huge benefit and I would love to have that in any software."

Kay Ackermann

Frequently Asked Questions

Does Userlane provide a trial?

Yes! We want you to see the impact that Userlane can have for your business, but for most folks, that’d be hard to accomplish all on your own. That’s why we provide a guided trial of our software to get a first idea what Userlane can deliver. This service includes the dedicated help of our customer success team who will help you build your first guide, and walk you through the application. That’s our promise: When you invest in Userlane, we invest in you.

What is the difference between you and other providers?

Interactive guidance solutions can deliver huge ROI, but most solutions fail early on, especially for companies that don't have dedicated project teams of 10+ people to implement and manage the solution. Userlane fits where others fail. It’s simple enough for a non-technical person to use and robust enough to provide enterprise-quality results with minimal set-up effort.

Is Userlane secure and GDPR compliant?

Userlane has offices within the European Union and a dedicated EU-hosting option with a certified server infrastructure, based in Frankfurt, Germany. We are fully GDPR compliant and can ensure enterprise-grade data security and privacy.

Are we too small to use Userlane?

What we’ve learned from our customers is the right “size” for interactive guidance solutions is more about your individual onboarding and training needs than the exact number of users. If you have a few key customers you need to provide a stellar UX or want to roll out a complex new software across your organization, Userlane is a great fit—even if your team only comprises a handful of people. We also have a dedicated program for early stage startups - just apply here

winner laurel best solution 2016best IT initiative mittlestand 2017 winner laurel bmwi digital 2017winner laurel best solution 2016winner laurel breakthrough 2017winner laurel distruptive tech 2016


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