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Make digital transformation measurable

Userlane tracks adoption across your entire software portfolio and proves ROI with real usage data, not quarterly surveys or self-reported metrics.

See It in Action

Make digital transformation <span class="gradientWhite">measurable</span>
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The Software Investment Challenge

Seventy percent of digital transformation initiatives fail to reach their stated goals. The gap between software investment and software value is where transformation budgets disappear.

  • No visibility into how people actually use applications – which features, how often, where they struggle
  • Only 45% of software purchases meet their expected ROI
  • Renewal decisions based on assumptions – licence counts confirm purchase, not value
  • Training completion confirms attendance, not competence – the wrong metric for success

How Userlane Supports
Digital Transformation

Measure real adoption

Know whether people actually use what you bought, not just whether it was installed. Five adoption dimensions - Happiness, Engagement, Adoption, Retention, and Task success - replace "deployed" with "productive" for every application.

An application can sit on every machine and still deliver no value. Usage data closes the gap between purchase and impact.

  • Score each application against five adoption dimensions with confidence-weighted data
  • Compare performance across teams, departments, sites, and time periods
  • Surface where people struggle and which processes cause the most friction

See your full software estate

Answer "which of our 200 applications earn their budget" with evidence, not assumptions. Adoption, cost, and risk across your entire software estate in one prioritised view.

The data CFOs and CIOs need to act - where to invest, where to cut, and where to intervene.

  • Rank applications by adoption, spend, and measurable business impact
  • Surface idle licences and unused features across the portfolio
  • Build a data-backed business case for reallocation or consolidation
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Strategic Advantage

  • Software investment value, proven.
    A European transport operator achieved a 2× increase in software ROI after deploying Userlane across its application estate.
  • Portfolio visibility at enterprise scale.
    A major European retailer uses HEART analytics to see which features people actually use, replacing assumptions with evidence.
  • Governance without friction.
    Maintain control while supporting change across departments and regions.

2×

Software ROI - European transport operator

5×

Adoption increase across the portfolio

87%

Software adoption (from 17%) - European bank

83%

ERP adoption - real estate company

Digital Transformation FAQs

Application Intelligence provides adoption data across five dimensions (HEART) for every browser-based application. It tracks usage patterns, task completion, and engagement in real time. The data answers questions like "how many people actively use this application," "where do they struggle," and "is adoption improving or declining." This replaces survey-based measurement with observed behaviour.

Resistance usually stems from friction, not attitude. Contextual Assistance delivers help inside the application at the moment of need, reducing the frustration that causes resistance. HEART analytics identifies where friction is highest so you can target support where it matters rather than rolling out blanket retraining.

Initial deployment takes approximately two weeks. HEART analytics begins producing adoption data immediately. Most organisations see measurable improvement within 30 days. One European transport operator achieved full ROI evidence within one quarter.

Portfolio Overview ranks applications by adoption, cost, and risk. This surfaces the applications with the largest gap between spend and value, so resources go where they produce the biggest return.

Userlane complements existing methodologies by adding real-time measurement and in-app support. HEART analytics provides the adoption data your change team needs. Contextual guidance reinforces new processes without additional classroom training. The methodology is yours; the measurement layer is Userlane's.
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