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Consolidate software with usage evidence

Userlane maps every application in use across your organisation, including shadow IT, and provides the adoption data to make consolidation decisions with confidence.

See It in Action

Consolidate software with <span class="gradientWhite">usage evidence</span>
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The Software Consolidation Challenge

Software consolidation stalls when decisions are based on purchase records rather than usage data. On average, 53% of SaaS licences across an enterprise portfolio sit unused.

  • No visibility – departments purchase tools independently, shadow IT grows in browsers where central IT has no sight line
  • Feature overlap across applications goes undetected because no one maps functionality against actual usage patterns
  • Licence management shows what was bought, not what is used, how often, by whom, or why
  • Every consolidation decision without usage evidence risks cutting a tool someone depends on

How Userlane Supports
Software Consolidation

Find every application in use

See your full software estate - including shadow IT and tools purchased outside procurement. Every browser-based application in use across your organisation, mapped and categorised within days.

You cannot consolidate what you cannot see. Most organisations do not have a complete picture, especially of browser-based tools that bypass formal channels.

  • Find applications purchased outside IT channels
  • Identify tools with overlapping functionality across departments
  • Detect duplicate purchases and redundant capabilities

Identify waste and overlap

Know where to cut and where to invest, ranked by savings potential and transition risk. Cost, usage, and adoption data across all discovered applications in one prioritised view.

Consolidation decisions need evidence, not politics. Usage data replaces opinion with a business case.

  • See licence utilisation and actual usage per application
  • Surface feature overlap and redundant capabilities across tools
  • Rank consolidation opportunities by savings potential and adoption risk
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Proven Impact

  • Evidence-based decisions.
    A major European retailer uses HEART analytics for visibility into which features people actually use. One project manager reported: "We can finally make decisions based on real usage data instead of assumptions."
  • Full software estate visibility.
    A global automotive supplier gained complete visibility across its application portfolio. One engineering leader reported: "We see which features get used, where people struggle, and what is working."

53%

Of SaaS licences unused - Productiv, 2023

45%

Of software purchases meet expected ROI - Userlane × PwC, 2023

25%

Lower training costs - global automotive supplier

74%

Rate training as effective - global automotive supplier

Software Consolidation FAQs

App Discovery works through the browser extension. It detects every web application employees access, including tools purchased outside formal IT procurement. You see every browser-based tool in use across your organisation within days of deployment, categorised and ranked by usage.

Portfolio Overview shows exactly how each application is used: by whom, how often, and for which processes. This lets you consolidate the tool while protecting the workflow. Contextual Assistance then helps people transition to the consolidated platform with in-app guidance, reducing the adoption risk that makes consolidation projects stall.

Userlane surfaces three data points that drive consolidation decisions: overlapping functionality (two tools doing the same job), usage disparity (one tool heavily used, the other barely), and cost relative to adoption (high spend, low value). Portfolio Overview ranks these opportunities by savings potential and transition risk.

App Discovery and HEART analytics provide usage data at department and team level. You can see where departments use different tools for the same purpose and make consolidation decisions based on actual adoption data. The goal is not to remove every department-specific tool, but to identify where consolidation produces savings without sacrificing productivity.

Results depend on portfolio size and current levels of redundancy. The first step is visibility: understanding what is actually in use. Organisations typically discover applications that central IT did not know existed, licences with minimal utilisation, and tools with significant functional overlap. Portfolio Overview quantifies the savings potential before any consolidation action is taken.
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