The Workday context challenge
Custom configurations, security groups, and workflows mean no two Workday tenants work the same way. Userlane adapts contextual help to your specific setup and delivers it directly in the browser.
Contextual factors in Workday:
- Tenant-specific configurations
- Security role structures
- Workflow routing rules
- Reporting hierarchies
- Integration dependencies
Contextual Assistance For Workday
What Workday provides
- Workday Guidance with step-by-step walkthroughs and AI-powered smart suggestions
- Workday Assistant with natural language search
- Workday Learning modules
What Userlane adds
- Coverage across Workday and every other browser-based application from a single platform
- HEART Score to measure adoption across your full software estate
- In-app announcements to communicate changes, updates, and new processes directly to teams
The Impact on Your Business
- Reduced training costs
Only 40% of software features are used by employees. Userlane delivers help in the workflow so teams learn by doing.
- Cut support ticket volume
55% of employees turn to IT when they struggle with software. Contextual guidance resolves questions before they become tickets.
- Higher software ROI
Only 45% of software purchases meet or exceed expected ROI. The HEART Score measures real adoption so you can prove your Workday investment is working.
Strategic value: The behavioral layer
For Workday customers:
- Contextual help across all Workday modules from one hub
- HEART Score to measure adoption beyond login rates
- Role-specific guidance for HR, finance, managers, and employees
For your broader software estate:
- Extend contextual help to any browser-based application from one platform
- Application Intelligence across your full software portfolio
- Unified analytics and guidance regardless of vendor
Proven Success
Global Manufacturing Company
- 75% more efficient training
- 91% better software usage
“Userlane has helped us drive change management across the organization, improve global innovation processes and become quicker by progressing the change in a short time.” – Innovation Manager
