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Our mission:

To make software simple

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Cut time to productivity. Keep training costs down.

Userlane replaces classroom software training with guidance inside each application, so new hires learn by doing real work from day one.

See It in Action

Cut time to productivity. <span class="gradientWhite">Keep training costs down.</span>
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The Employee Onboarding Challenge

Only 29% of new hires feel fully prepared after onboarding. Traditional software training fails because it happens outside the application.

  • Months until employees reach full productivity – classroom training does not translate to real work
  • 70% of training content forgotten within 24 hours when not immediately applied
  • Support teams absorb a wave of basic how-to questions with every new onboarding cohort
  • Every system update or process change invalidates the training that came before it

How Userlane Accelerates
Onboarding

Learn by doing

New hires become productive inside their actual workflows, not in a classroom. Step-by-step guidance walks them through real tasks in any browser-based application.

Training sticks when people apply it immediately. No gap between learning the system and doing the work.

  • Build role-specific onboarding paths for each system and process
  • Spot where new hires get stuck and which steps cause drop-off
  • Adapt guidance the same day a workflow changes, without code

Find answers instantly

New hires resolve their own questions inside the application instead of searching documentation, messaging colleagues, or filing tickets.

One access point inside each application replaces the friction of switching between the tool, the help portal, and the support queue.

  • Resolve onboarding questions without routing through HR or IT
  • Surface the right resource based on context, role, and the application in use
  • Connect to existing knowledge bases including SharePoint and Confluence
Talk to Us

See the impact

  • Faster time to productive output.
    A global manufacturer cut training costs by 57% and new hires get answers twice as fast.
  • Training scales without headcount.
    One technology company spends 50% less time creating training content. A mid-market insurer reported 83% more efficient training and 136% higher system usage.

57%

Lower training costs - global manufacturer

83%

More efficient training - mid-market insurer

50%

Less time creating training content

136%

Higher system usage after onboarding

Employee Onboarding FAQs

Traditional training happens in classrooms or videos, separated from the application. Userlane delivers guidance inside the application while people do real work. The difference matters because people forget up to 70% of training content within 24 hours when it is not immediately applied. In-app guidance closes that gap by providing help at the moment of need.

Initial deployment takes approximately two weeks. Guidance content is authored in a no-code editor and deployed via browser extension. No backend integration or application changes required. Updates take effect the same day, which matters when processes change frequently.

HEART analytics tracks five dimensions of adoption: Happiness, Engagement, Adoption, Retention, and Task success. For onboarding specifically, it shows when new hires become self-sufficient in each system, where they struggle, and which processes cause the most friction. This replaces "did they complete the module" with "can they do the work."

Userlane works identically regardless of location. New hires receive the same guidance experience whether in-office or remote. This matters for organisations with distributed teams where consistent onboarding quality across sites is difficult to maintain.

Software frustration during the first weeks contributes to early attrition. When new hires can complete their work without constant help-seeking, confidence builds faster. One mid-market insurer saw new hires mastering their core platform with 83% more efficiency and 136% higher usage after deploying in-app guidance.
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