Munich, Germany – 28th February 2025 – Userlane, a software adoption company for regulated industries, and Serviam, a trusted technology consulting and solutions provider, today announced a strategic partnership to help businesses in the United States maximize their software investments through streamlined software adoption.

This collaboration will see Serviam leverage its deep understanding of client needs and its extensive network to promote and implement Userlane’s Application Intelligence and Contextual Assistance capabilities. Userlane’s platform provides in-application guidance and analytics that simplify software onboarding, training, and support, helping users to quickly become proficient with new applications and processes.

“Userlane’s partnership with Serviam expands our reach in the crucial U.S. market,” said Rob King, CRO at Userlane. “Serviam’s strong client relationships and expertise in technology solutions make them an ideal partner to help businesses realize the full value of their software investments and accelerate technology adoption.”

Serviam’s commitment to delivering tailored solutions aligns perfectly with Userlane’s mission to make software adoption seamless and efficient. By integrating Userlane’s capabilities into their service offerings, Serviam will help clients reduce training costs, improve employee productivity, and enhance user satisfaction.

“Partnering with Userlane allows us to offer our clients a powerful tool that addresses a couple of critical challenges in today’s software landscape: user adoption and SaaS sprawl,” said Jeff Waters, Chief Sales Officer at Serviam. “Userlane’s platform complements our existing services and allows us to provide comprehensive solutions that deliver tangible results both operational and financially for our clients”

The partnership will focus on helping businesses across various industries, including manufacturing, healthcare, and finance, to overcome the challenges associated with software implementation and user training. By providing personalized guidance and support, Userlane and Serviam will ensure that clients achieve rapid ROI and sustainable adoption outcomes.

Key benefits of the partnership:

  • Accelerated software adoption: Userlane’s in-application assistance helps users quickly master new software applications.
  • Reduced training costs: In-application guidance minimizes the need for traditional training methods.
  • Improved employee productivity: Streamlined workflows and fewer support requests improve efficiency.
  • Enhanced user experience: Intuitive assistance improves user satisfaction and reduces frustration.

About Userlane:

Userlane helps organizations in regulated industries realize the full value of their software investments. With Application Intelligence and Contextual Assistance, Userlane gives teams the visibility, guidance, and analytics they need to adopt software efficiently and effectively. For more information, visit www.userlane.com

About Serviam:

Serviam is a trusted technology consulting and solutions provider that helps businesses achieve their strategic goals through innovative technology solutions. With a focus on delivering tailored solutions and exceptional customer service, Serviam helps clients optimize their operations and grow. For more information, visit www.serviamco.com

Contact:

Rob Cheshire rob.cheshire@userlane.com

Bayli Waters bayli.waters@serviamco.com