The Challenge
With a multi-generational workforce navigating cultural change during a global pandemic, the leadership team realized that internal communication and new approaches to employee learning were essential. While introducing Workday as a new Human Capital Management (HCM) solution across the entire organization, it became clear they needed a system within Workday to guide employees and help them adopt the new application quickly.
How Userlane Helped
While migrating paperwork to a digital environment (payslips, taxes, holiday requests, HR playbooks), the organization needed to build a seamless employee experience and create a sustainable system to onboard employees on Workday.
The key objectives were:
- Help employees overcome fear of the new tool by guiding them through processes at their own pace
- Ensure efficient remote onboarding during the transition to Workday
- Reduce support queries so the implementation team could focus on high-priority requests
The Impact
Following the success on Workday, the leadership team decided to expand Userlane across the entire organization.
- 44% user engagement with Workday in the first months
Employees across the organization got up to speed quickly, shifting the enablement approach from classroom training to interactive guides.
- 3,000 users onboarded
Real-time in-app training boosted employee productivity regardless of location, far more efficiently than traditional learning.
