The Challenge
Microsoft Dynamics 365 is a cloud-based portfolio of business applications, including finance management tools built for industry-specific processes. While highly customizable, this complexity made it harder for employees to complete time-critical processes efficiently, affecting both productivity and customer satisfaction.
BayernLB needed a way to help 1,200 employees navigate complex workflows in Microsoft Dynamics 365 with confidence, without relying on traditional training alone.
How Userlane Helped
BayernLB adopted Userlane to get more from Microsoft Dynamics 365. HEART Analytics helped BayernLB see how employees actually use the platform and where friction slowed them down.
The key objectives for BayernLB were:
- Ensure smooth completion of time-critical and complex processes in Microsoft Dynamics 365
- Understand how employees are using Microsoft Dynamics 365
The Impact
With Userlane, BayernLB now sees exactly how 1,200 employees use Microsoft Dynamics 365, thanks to HEART Analytics.
- 87% user adoption in MS Dynamics 365
BayernLB achieved 87% user adoption across 1,200 employees on Microsoft Dynamics 365.
- 70% increase in efficiency
Employees complete time-critical and complex processes faster and with fewer errors.
