BayernLB increased software adoption in MS Dynamics 365 by 87%
BayernLB is a streamlined specialized bank and a major investment financier for the Bavarian and German economy.
Founded in 1972, BayernLB (Bavarian State Bank) is a publicly regulated bank based in Munich, Germany. BayernLB offers its customers – companies, financial institutions, investors, savings banks, and the public sector – a wide range of services in private, industrial, investment, and foreign business.
Userlane has been a game-changer for us. Leveraging a solution tailored to our unique needs, we empower our employees to complete complex processes smoothly and deliver the best customer experience.Markus Schacherl, Project leader of Digitalization, BayernLB
The customer challenge
Microsoft Dynamics 365 is a cloud-based portfolio of business applications, which also includes a solution for finance management. Tailor-made for industry-specific business processes, Microsoft Dynamics 365 is highly customizable. Yet this could lead to higher complexity, significantly affecting the completion of time-critical processes and, ultimately, customer satisfaction.
Considering this challenge, BayernLB sought a solution to enhance employee experience when completing time-critical processes and complex workflows within Microsoft Dynamics 365.
Being at the forefront of digitalization in the banking industry, BayernLB strives to empower its people to feel confident using complex applications, thus further driving digital transformation within the organization.
How we helped
BayernLB adopted Userlane’s targeted solution to realize Microsoft Dynamics 365’s full potential, enhancing employee experience and customer satisfaction. Userlane’s HEART framework – the world’s first standardized model to measure digital adoption – helped BayernLB understand software utilization and identify untapped opportunities.
The key objectives for BayernLB were:
- Ensure smooth completion of time-critical and complex processes for employees using Microsoft Dynamics 365.
- Understand how employees are using Microsoft Dynamics 365.
The results
BayernLB has gained a better understanding of how employees use Microsoft Dynamics 365 thanks to Userlane’s HEART framework.
87% user adoption in MS Dynamics 365
With Userlane, BayernLB has optimized the user experience for 1200 employees using Microsoft Dynamics 365, ensuring a higher adoption rate.
70% increase in efficiency
BayernLB has effectively ensured the faster completion of time-critical and complex processes within Microsoft Dynamics 365.
Userlane's unwavering support and commitment ensure we realize the full value of our software investments. Our employees feel confident navigating Microsoft Dynamics 365, especially when completing time-critical processes.Markus Schacherl, Project leader of Digitalization, BayernLB