Munich, Germany, 7 May 2026

Userlane has signed a partnership with CereCore International, a global healthcare IT services provider, to help healthcare organisations close the gap between deploying EHR and EPR systems and staff using them well. The partnership combines CereCore International’s healthcare IT advisory, implementation, and managed services expertise with Userlane’s in-application adoption technology to support consistent clinical workflow execution, reduce post-go-live training and support costs, and make adoption outcomes measurable.

EHR and EPR programmes are among the most complex transformation initiatives in healthcare. The challenge has shifted from go-live to sustained, effective use. Organisations continue to face workflow variation by site, role and individual, underuse of advanced functionality, and persistent training and support demand long after implementation.

Userlane addresses this by delivering contextual guidance inside live clinical and administrative workflows. Staff see the correct pathway at the point of decision, reducing the risk of incorrect data entry, inconsistent documentation, and unnecessary rework. Because the guidance runs inside the application, it replaces a portion of classroom training and floorwalking support with always-available, in-context help.

“We see a significant opportunity to work alongside CereCore International to strengthen EHR, EPR and clinical system programmes beyond go-live,” said Rob King, CRO at Userlane. “Transformation is not just about deployment, it’s about sustained adoption, consistent and compliant system use, high-quality data capture, and measurable clinical and operational impact. Together, we aim to help healthcare providers accelerate onboarding, reduce support burdens, and achieve faster time-to-value.”

Through the partnership, healthcare customers could benefit from outcomes in four areas:

  • Faster, safer adoption of clinical workflows: In-context guidance helps staff follow the correct pathway from their first interaction with the system, reducing variation between sites, departments, and cohorts.
  • Stronger data quality and compliance: Contextual prompts and field-level validation support first-time-right documentation, reducing errors that create downstream clinical and operational risk.
  • Lower training and support costs: Always-on, in-application help reduces reliance on classroom sessions, floorwalking, and super-user networks, cutting the repetitive support load that typically persists for months after go-live.
  • Measurable adoption and value realisation: Adoption analytics track engagement, task completion, and workflow success in real time, giving programme leads and executives visibility into where the system is working, where friction remains, and where intervention is needed.

Daniel Eyre, VP Business Development at CereCore International commented: “Healthcare providers globally are under increasing pressure to ensure their digital investments translate into tangible clinical and operational outcomes. Ensuring consistent adoption, compliant workflow execution and reliable data capture is critical to that success. We look forward to exploring how collaboration with Userlane could strengthen the impact of our EHR and EPR services internationally.”

The companies will work on opportunities across key international markets where large-scale EHR and EPR transformation programmes are underway, with a shared focus on enabling safer, more efficient, and sustainable digital healthcare environments.

About Userlane

Userlane helps healthcare, financial services, manufacturing, and pharma organizations close the gap between deploying software and AI and people using it well. The intelligence platform makes visible where technology creates friction and hidden costs, delivers the right help inside every application, and makes the impact measurable. Userlane works with some of the world’s largest regulated enterprises to identify and remove adoption barriers, helping organizations prove the return on their technology investments.

About CereCore International

CereCore International provides healthcare IT services and advisory support to organisations worldwide. With deep expertise in EHR and EPR implementation, optimisation, and managed services, CereCore International partners with healthcare providers to deliver sustainable, high-performing digital environments.