Support Channel Integration
Provide on-demand support across every application
Increase user satisfaction by making relevant software support easier to access. Create a unified experience with all your support options on every application - so help is always available.
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Reduce IT and customer service costs by 60%
Free your IT and customer support helpdesks from repetitive requests by offering in-app guidance that people actually use. With self-service support, users can access all the insights they need, before questions arise.
Guarantee round-the-clock support
With Userlane’s powerful audience segmentation, you can deliver targeted self-service support through interactive Guides, notifications, and context-sensitive help.
Offer software support that suits every user
Users can get the additional support they need – finding a support email, accessing a knowledge base, or creating a customer support ticket – within the software application they’re using, without disrupting their workflow.
Make an impact with Userlane
What our customers say
Initially, as we were deciding on the Digital Adoption Platform, we chose Userlane as the most promising solution, and we got it right! With Userlane, we’ve got a universal solution to complement our customer support strategy; while navigating through a new process directly in the system, the customer actually gets to complete the task while following the guide. This is extremely helpful for us.by Peter van Os, Product Owner Digital Sales, Dutch Flower Group40%software engagement rate24/7customer support10,500onboarded software users
Empower your users with the answers
Help your users answer their own questions - before they’ve even asked them. See Userlane’s digital adoption solution in action.
