How to Drive Adoption With in-Product Performance Support in SaaS
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Interactive step-by-step guidance is becoming a must for SaaS companies. All category leaders have already implemented step-by-step performance support to guide their users to success. Top solutions which include contextual guidance provides users with an amazing onboarding experience, increase self-service behavior, boost engagement and retention, and to automate and scale operations that lead to a personalized in-product experience. However, deciding to enhance your user experience through interactive performance support is only the first step. On-screen guidance is one tool you can utilize to achieve your business goals. And there are numerous other results you can achieve with it! But to get there, you need to know what you can expect and what you need to take into account when defining your strategy, metrics, and creating your implementation plan. Join us and Maria del Mar Mitjavila, Customer Success Manager at Userlane, for a free webinar on how you can set yourself up for success to get the most out of your interactive guidance project.