With Wolfgang Hufnagel, Senior Management Consultant at PwC, and Felix Brehmer, Digital Adoption Expert at Userlane.
PwC digital adoption best practice to support change management
Following the PwC expert insight report from PwC which highlighted the important role Digital Adoption Platforms can play in digital transformation initiatives, we caught up with Wolfgang Hufnagel, Senior Management Consultant and Digital Adoption Expert from PwC.
The Digital Talk episode explores the three dimensions that PwC recognise as vital within any digital transformation initiative; Organizational, technological, and mindset.
Wolfgang cites a holistic approach to address each of the areas, as typically the mindset dimension is neglected. This is seen within organizations who impose changes on people without enabling them or engaging them with the new tools and processes, sparking resistance amongst employees.
Watch the interview now to hear best practice from Wolfgang on how to approach communication, stakeholder management and user enablement.
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