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To make software simple
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Help Teams Use Software and AI Effectively

See which tools people actually use, then deliver contextual help that makes everyone productive.

See It in Action

Help Teams Use <span class="gradientWhite">Software and AI</span> Effectively
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The Software and AI Adoption Challenge

Organizations invest in software and AI tools but struggle to get teams using them effectively.

  • 90% of employees have encountered frustrating software experiences
  • 40% of software features are never actually used by employees
  • 70% of new information is forgotten within 24 hours

Traditional training fails because it can’t help people in the moment of need. Software and AI tools sit unused without ongoing, contextual support.

How Userlane Drives
Software and AI Adoption

Interactive Guidance

What it does: Step-by-step guides and checklists inside any browser-based application.

Why it matters: People learn by doing, not by watching training videos. Guidance in the flow of work sticks.

  • Support users through complex workflows in any application
  • Launch guidance via Microsoft Copilot or the Userlane Assistant
  • Create and update guides without code or IT involvement

Userlane Assistant

What it does: Single in-app hub for answers, guides, and knowledge base content.

Why it matters: People need help now, not after searching three systems and filing a ticket.

  • Answer questions and route to relevant knowledge instantly
  • Trigger guides or automations based on user context
  • Connect to existing knowledge bases and external AI agent
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Proven Impact

  • Understand what works
    Enterprises average 200+ applications while only 53% deliver measurable value.
  • Proven adoption patterns
    Built on expertise from enterprises that successfully drove software adoption at scale.
  • Portfolio-wide control
    One platform governs your entire software estate from shadow IT to enterprise systems.

87%

User adoption rate achieved with Userlane

97%

More efficient training processes

48%

Reduction in support tickets

5x

Increase in employee productivity and software adoption

Software and AI Adoption FAQs

Training happens once and fades. Userlane delivers help inside the application at the moment of need. Organizations see 70% reduction in training time and 74% adoption improvement.

Deployment takes 2 weeks. Most organizations see measurable adoption improvement within 30 days and full ROI within 90 days.

Userlane works with any browser-based application including ERP, CRM, HRIS, and AI tools. It also integrates with Microsoft Copilot to extend guidance across your software estate.

HEART Analytics scores every application across five dimensions: Happiness, Engagement, Adoption, Retention, and Task success. Track progress by team, department, or role.

Yes, Userlane is designed for AI transformation scenarios. Use announcements to introduce AI capabilities, guides to teach effective AI usage, and analytics to track AI adoption. Our platform turns AI implementation from a risky project into a measured success.
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