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Frequently asked questions

Does Userlane provide a free trial?
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Yes! We want you to see the impact Userlane can have on your business, but for most people, that’d be hard to accomplish all on your own. That’s why we provide a guided trial of our software to give you an idea of what Userlane can deliver. This service includes the dedicated help of our customer success team who will help you build your first guide and walk you through the application. That’s our promise: When you invest in Userlane, we invest in you.

What is the difference between Userlane and other providers?
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Interactive guidance solutions can deliver a huge ROI, but most solutions fail early on, especially for companies that don't have dedicated project teams of 10+ people to implement and manage the solution. Userlane fits where others fail. It’s simple enough for a non-technical person to use and robust enough to provide enterprise-quality results with minimal set-up effort.

Is Userlane secure and GDPR compliant?
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Userlane has offices within the European Union and a dedicated EU-hosting option with a certified server infrastructure, based in Netherlands, Europe. We are fully GDPR compliant and can ensure enterprise-grade data security and privacy.

Are we too small to use Userlane?
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What we’ve learned from our customers is that the right “size” for interactive guidance solutions is more about your individual onboarding and training needs than the exact number of users. If you want to roll out a complex new software across your organization or provide a few key customers with an exceptional UX, Userlane is a great fit— even if your team only comprises a handful of people.