Accelerate revenue growth with personalized, in-product guidance

Optimize your onboarding and trial experience is the quickest way to convert more customers and grow your business.

See how you can utilize Userlane for:

Customer retention

User onboarding

Trial conversions

Enhancing UX

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Customer retention

Engage more customers

Userlane’s product tours increase engagement by promoting features and functions. Customize the entire customer journey with each interaction and transform your user experience into a memorable and engaging event.

Higher customer lifetime value

With Userlane, customer success managers have the ability to positively influence the entire customer journey with on-demand support.

True customer-focus

Customer advocacy begins with the customer relationship. Show off your customer-first culture by empowering customers to work freely in your solution.

increase in retention

“Increasing customer retention rates by 5% increases profits by 25% to 95%.”

Bain & Company Study

User onboarding

Lasting impressions are made during onboarding

Userlane optimizes your onboarding process using step-by-step guides that guarantee engagement.

Automated onboarding for faster results
Highlight the key features of your product right from the start. Guide your users down the right path in your product without delay or hesitation.
Boost ROI through feature adoption
Underutilized products and features impact the perceived value of your product. With Userlane, you can proactively influence the amount of time it takes for your users to adapt to the product.

increase in ROI

“Constant performance support can contribute to double the ROI for each software implementation by ensuring each employee is fully operative and productive in Jira from day one.”

Read story

Trial conversions

Convert more trial users into customers

Set your product apart from the rest by optimizing your trial experience. Take advantage of this window of opportunity with your trial users with Userlane’s Digital Adoption Platform.

Decrease churn

Any frustration in the product can influence your trial users’ relationship with your software. Let Userlane direct your users to the desired outcomes in your product with customizable, intuitive guides.

Shorten time-to-value

Eliminate any delay between signup and results. Increase product usage and get your users to their desired outcomes in the shortest amount of time possible.

Userlane works on thousands of web applications

Enhance UX

Craft the ideal user experience

A meaningful user experience is essential for your business success. These positive experiences help you better define customer journeys that align with business strategy.

More engagement, less confusion
Your user experience influences every aspect of your product. Userlane brings your users through each important touchpoint step-by-step, increasing awareness and feature usage. Identify where a lack of awareness or usage is preventing users from achieving true product adoption.
Remove friction in the product
Software is only getting more complex. Userlane’s customizable guides make sure that enterprise products like yours don’t get in the way of their own potential.

“Companies that have implemented digital technologies across their business have been successful in enhancing revenue sources, competing against digital natives and outperforming peers.”

World Economic Forum White Paper: Digital Transformation of Industries