Offer an experience that keeps your customers coming back

Cement strong customer relationships and build retention through tailored interactions in your software.

See how innovators implement Userlane for:
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Customer Success

Customer-first focus

Improving customer retention starts with knowing what matters most to your customers. With Userlane, each individual user is empowered to achieve their goals independently by using intuitive step-by-step guides.

  • Streamline onboarding

    Userlane highlights the key benefits of your solution, ensuring smoother onboarding and higher engagement.

  • Reduce churn

    Interactive support metrics help you predict potential frustration or confusion. Analyze usage behavior and identify churn indicators before it’s too late.

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“If users achieve their goals within the first 48 hours after signing up, they’re 3X more likely to become paying customers.
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Customer experience

Your customer journey consists of many small experiences – make each one count

Userlane gives you the power to shape each interaction in your software to match your customers’ expectations. Put your customers first by connecting each touchpoint in your customer journey to positive outcomes.

  • More customer satisfaction

    Prevent roadblocks and avoid confusion before it arises. Assess where your customers need more support and implement the right solutions immediately.

  • Shorter time-to-value

    Accelerate the time it takes for your users to get from signup to results. Bring your users closer to the true value of your product with each interaction.

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increase in retention rate effect on profits

“Increasing customer retention rates by 5% increases profits by 25% to 95%.

Bain & Company Study

Customer Support

Smooth product interactions create more satisfied customers 

Free up your support team’s workload by decreasing the number of support tickets. On-demand support gives your users the ability to solve problems on their own.

Better customer service quality

Your customers expect the best from you. Give them all your product has to offer by providing modern and timely support.

Achieve customer satisfaction

Take your customer service strategy to a new level and achieve true customer satisfaction. Let your customers take advantage of everything your product has to offer by offering an extra level of help with interactive support.

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Customer loyalty

Prioritize your users and win over your customers

Master customer loyalty without overselling your business. 

  • Nurture customer relationships

    One way to build lifelong customers is to constantly find opportunities to improve your customer experience. Retention doesn’t stop at the end of the customer lifecycle!

  • Generate more positive feedback

    Delight your software users and improve feedback by offering a user experience that is one step ahead of your competition. Userlane gives your users a customized first-hand look into your product and new features.

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“32% of all customers would stop doing business with a brand they loved after one bad experience.

PWC, Consumer Intelligence Report

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Try Userlane for free and deliver the results your customers desire

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