The state of Digital Adoption report
As leaders in the Digital Adoption revolution, Userlane has compiled a report that takes a snapshot of the current adoption landscape and its impact on the Employee Experience (EX).
We surveyed both business leaders and employees and found they acknowledge that strong digital adoption is vital to their success as their use of technology grows.
But as tech stacks grow, employees are struggling to use new software. Businesses, therefore are not receiving the best possible return on investment and, in fact, they are actively losing both time and money. Digital transformation can only truly succeed with strong digital adoption. And strong digital adoption ultimately improves the employee experience.
Understanding the impact of software adoption on digital transformation and the employee experience
The key findings from The State of Digital Adoption report:
Digital adoption recognised as vital to success as use of technology grows
9 in 10 decision makers agree that digital adoption is key to both productivity and the Employee Experience.
Poor digital adoption creates major headaches for decision makers
96% of decision makers have experienced challenges with digital adoption which have, in turn, reduced the business value of software investments.
Software challenges frequently frustrate employees and cause them to lose time seeking solutions
84% of employees experience frustration or difficulty using software at work.