Measurable outcomes, not just features
The Platform
Application Intelligence
See how work actually happens.
- App Discovery: Find all applications in use, including shadow IT
- HEART Analytics: Measure adoption, engagement, and task success
- Portfolio Overview: Prioritize where to invest, cut, or fix
Contextual Assistance
Help people get work done.
- Userlane Assistant: Answer questions and automate workflows
- Interactive Guidance: Step-by-step help exactly when needed
- Engagement Suite: Announcements, surveys, and data validation
The Intelligence Loop
Most software investments end with deployment. Userlane starts there.
Measure
Determine what works and what doesn't.
Act
Deploy the right help at the right time.
Optimize
Improve continuously based on results.
Enterprise-grade from day one.
Userlane fits into your existing infrastructure without custom development or lengthy procurement cycles.
Two hours of IT setup.
Two weeks to deployment.
Full enterprise security from day one.
2 hours
IT setup via group policy
2 weeks
To first deployment
30 days
To initial impact
ISO
Certified (ISO 27001)
FAQs
Frequently Asked Questions
It depends on your priority. Start with Contextual Assistance if your immediate pain is support tickets, onboarding time, or user errors. Start with Application Intelligence if you need visibility into adoption, license usage, or which software delivers value. The pillars work independently, but the real power comes when they work together.
Application Intelligence identifies where people struggle through HEART Analytics and segment analysis. Contextual Assistance delivers targeted help for those specific friction points. Then Application Intelligence measures whether the help worked. It's a continuous feedback loop, not two separate products.
Minutes for initial setup: browser extension deployment via group policy, SSO/Active Directory integration, security review. Business users manage everything afterward through no-code interface.
Userlane offers application-based pricing across three tiers: Application (single app), Department (3+ apps), and Organization (unlimited). Pricing scales with scope, not user count. Contact sales for a quote based on your specific needs.
Userlane works with any web-based enterprise application. This includes ERP systems, CRM platforms, HCM solutions, clinical software, financial systems, and custom business applications. If your team uses it in a browser, Userlane can track adoption and deliver in-app assistance.
Userlane integrates with Microsoft Copilot and other assistants via MCP. Users can ask Copilot for help, and Copilot can trigger Userlane walkthroughs and automations. Userlane also offers the option to integrate custom AI agents via MCP with the Userlane Assistant, so that users can access it wherever and whenever they need it most.
