Two capabilities. One platform.
Userlane offers both - the analytics to see what's happening, and the assistance to drive adoption.
Application Intelligence
See where software creates cost and friction. Understand which applications deliver value, which processes fail, and where to invest or cut.
Contextual Assistance
Help people get work done inside any application without training burden. In-app guidance, an AI assistant, and automation - right where people need it.
Application
One application. Immediate impact.
Project / Training / Functional budget
- All you need to drive software adoption:
- Userlane Assistant
- Interactive Guidance
- In-app Announcements
- Data Validation
- HEART Analytics
Department
Multiple applications. Efficient budgets.
Functional tech / L&D / Support budget
- Everything from Application Track, plus:
- Advanced Reporting and Insights
- Department Portfolio Dashboard
- Templates and Best Practices
- Multi-App Pricing
- Cross-Application Insights
Organization
Unlimited applications. Optimized portfolio.
Central IT / Transformation
- Everything from Department Track, plus:
- License Optimization
- Portfolio Analytics
- Unlimited applications
- Compliance and Governance
- Center of Excellence Support
Pricing models
Choose the model that fits your organization's needs
Application-based Pricing
Fixed annual fee per application.
Predictable costs, simple budgeting. Best when you know which applications need support and have a dedicated budget for specific applications.
Consumption-based pricing
Usage-based pricing with unlimited applications
Pay based on actual usage across your software portfolio. Scales with adoption. Best for enterprise-wide rollouts where scope evolves.
FAQs
Frequently Asked Questions
Userlane offers two pricing models: application-based pricing (pay per application with unlimited users) and consumption-based pricing (per-user base fee plus per-interaction charges). Application-based works for most organizations. Consumption-based is ideal for enterprises with 10+ applications. Contact sales to determine which model fits your needs.
An application is any software product or distinct module with its own user base and workflows. For large enterprise platforms like ERP, EPR/EHR, or HRM systems, major modules counts as one application. Each application/module gets its own HEART Analytics dashboard, its own user population, and its own adoption metrics. Start with the one where impact is most urgent and expand from there.
Userlane deploys in 2 weeks via browser extension, not 3 to 6 months. We don't compete with your implementation partners for services revenue, so partners stay aligned with your interests. And we bring proven patterns from healthcare, manufacturing, and financial services, industries where software adoption has real consequences. Our Two Pillars mean you can both measure and improve adoption, not just deploy guides and hope they work.
Absolutely. Most customers start with a single critical application - an EHR rollout, a CRM migration, an ERP upgrade - and expand once they've proven value. Our track structure is designed for this: Application, Department, and Organisation, each with its own budget logic and success metrics.
Userlane's two core products, Application Intelligence and Contextual Assistance, are included in every plan. Application Intelligence shows you where software creates cost and friction. Contextual Assistance helps people get work done inside any application with in-app guidance, an AI assistant, and automation. Higher tiers add depth of analytics and breadth of coverage.
Application-based pricing charges based on the number of applications with unlimited users, ideal for getting started quickly. Consumption-based pricing uses a per-user model designed for enterprise-wide rollouts with 10+ applications or for deployments with very different user numbers or interaction patterns across applications. Both models include Application Intelligence and Contextual Assistance capabilities.
Our team helps you build a custom business case based on your specific applications, user count, and current challenges. We work with you to quantify potential outcomes: reduced support ticket volume, faster time to proficiency, and license cost savings. Customers in regulated industries typically see measurable impact within 90 days. Contact us to request business case support.
Userlane's preferred deployment method is a lightweight browser extension, rolled out centrally via MDM or GPO with no code changes to your applications. Most customers are up and running in weeks. For specific use cases like external-facing apps or mobile web, a JavaScript snippet can be embedded instead. Both methods are significantly faster than the 3-to-6-month timelines typical of alternatives.
Yes, regulated industries are a primary focus. We hold ISO 27001 certification with yearly external audits, and comply fully with GDPR. We have extensive experience with EHR/EPR systems, and bring proven deployment patterns from healthcare organizations, manufacturers, and financial institutions.
