Bring your users on board instantly.

Create a delightful in-app experience that users love. With automated onboarding checklists, in-app support, and personalized discovery journeys, you can create a positive user experience.

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99 features, but they only use one?

Userlane helps you cater the onboarding experience to your users’ needs and enable them to master your software from day one.

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Interactive step-by-step guides

Show your users how to get work done in real-time and offer intuitive guidance. Help people understand key features and realize the true value of your products.

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Boost self-service

The Userlane widget is available to every user at any time, so people can access guidance, information, and all of your support channels directly within your application – exactly when and where they need it most.

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Analyze and improve

Discover which features users love and find out where they are getting stuck. Use this information to optimize your users’ in-app experience and guide them towards functionality that might make a significant difference to them.

Userlane has trained and supported 28 million users at companies including:

Deutsche Bahn
Nokia logo
accenture logo
The Linde Group
Commerzbank
BCG
CGI

How Userlane helps

Personalize onboarding experience

There is no better way to engage people with new technologies than in the application itself.

Provide your users with an easy and interactive way of learning your software with guided workflows and on-demand assistance.

in-app support

Speed up software adoption

Announce updates, promote content and engage users within minutes directly in your live application. 

Point people towards the most exciting parts of your software.

Boost self-service

Help your users get answers to their questions without leaving the app by providing them with relevant knowledge about processes and workflows at the time of need.

Userlane Assistant enables you to help your users right when they need it most by bringing all of your support channels directly into your application.

“With Userlane, we are able to take users by the hand and show them how to achieve certain tasks step-by-step in our software. This way, we can make our training really engaging by combining the interactive guides with the theoretical parts, which we offer via videos.”
50%
decrease in efforts to maintain content
80%
training completion rate
2x
higher user engagement and satisfaction

User reviews