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# Userlane: Userlane helps healthcare, financial services, manufacturing, and pharma organizations see where software and AI create friction, get the right help to people inside every application, and prove the impact. The platform delivers two integrated capabilities: Application Intelligence for analytics and decisions, and Contextual Assistance for in-app help and automation.

## Sitemaps
[XML Sitemap](https://www.userlane.com/sitemap_index.xml): Includes all crawlable and indexable pages.

## Posts
- [AI documentation tools vs. Contextual Assistance](https://www.userlane.com/blog/ai-documentation-tools-contextual-assistance/): AI documentation tools take the production step of a standard documentation process and automate it: typically, a user records a process, and the tool generates a step-by-step guide with screenshots in minutes. The writing bottleneck disappears, but the maintenance bottleneck does not: every generated page still needs an owner, a review cycle, and a connection to the system it describes.
- [AI tool sprawl: the hidden cost of ungoverned AI tools](https://www.userlane.com/blog/ai-tool-sprawl-the-hidden-cost-of-ungoverned-ai-tools/): Every department bought its own AI. Nobody bought visibility into what any of it does.
- [Time to Proficiency: Post-Go-Live Productivity Gap](https://www.userlane.com/blog/time-to-proficiency-post-go-live-productivity-gap/): Organizations celebrate go-live dates. The productivity dip that follows gets a fraction of the attention, and almost none of the measurement.
- [The state of in-app guidance (2026)](https://www.userlane.com/blog/the-state-of-in-app-guidance-2026/): Five years ago, in-app guidance meant content authoring. Build a walkthrough, publish a tooltip, record a simulation. The tools that defined the category (uPerform, Oracle Guided Learning, Toonimo, Adobe Learning Manager, etc.) were designed for a specific problem: helping someone complete a task within a single application. It was a real problem, and the tools solved it. What changed is the question.
- [What is Application Intelligence?](https://www.userlane.com/blog/what-is-application-intelligence/): Application Intelligence is the analytics layer that shows how enterprise software and AI tools are actually used, where they create value, and where they create cost or risk.
- [Why AI ROI calculations miss the mark: license vs. actual use](https://www.userlane.com/blog/why-ai-roi-calculations-miss-the-mark-license-vs-actual-use/): Most cannot answer. A Thomson Reuters survey of more than 1,500 professionals across 26 countries found that only 18% of organizations track AI ROI at all. Roughly 40% do not even know whether the measurement is happening. The pressure, meanwhile, is intense: a Dataiku-commissioned Harris Poll of 600 CIOs found that 98% report increased board pressure to demonstrate measurable AI ROI, and 71% expect budgets frozen or cut by mid-2026 if they cannot deliver.
- [Post go-live: where healthcare IT consultancies find new margin (2026)](https://www.userlane.com/blog/post-go-live-where-healthcare-it-consultancies-find-new-margin-2026/): Healthcare IT consulting has a revenue model with a built-in expiration date. You staff up for a go-live, deploy for 12 to 24 months, hit the switch, and move on. Every successful implementation is a revenue stream ending.
- [What software adoption metrics actually measure](https://www.userlane.com/blog/what-software-adoption-metrics-actually-measure/): Across the enterprise software estate, the evidence suggests they often do not. CFO Dive reported in 2024 that companies used just 49% of their SaaS licenses on average, with unused licenses costing an average of $18 million annually. The average organization ran 269 applications. Gartner's research on SaaS management platforms puts the underutilization figure at 25% of annual SaaS expenditure, noting that IT is typically aware of only a third of the applications in use.
- [uPerform Alternatives for Healthcare IT](https://www.userlane.com/blog/uperform-alternatives-for-healthcare-it/): Healthcare IT teams adopted content-authoring tools like uPerform, Oracle Guided Learning, and HealthStream to support EHR rollouts and ongoing training. These platforms produce learning content: guides, simulations, tip sheets, and eLearning modules. They do what they were built to do. But clinical environments now run dozens of interconnected systems, deploy AI tools alongside traditional software, and face regulatory scrutiny that content platforms alone cannot address. This article defines eight evaluation criteria for the next generation of adoption tooling and maps legacy and modern approaches against each one.
- [Shadow AI: how to see which AI tools your teams actually use](https://www.userlane.com/blog/shadow-ai-which-ai-tools-your-teams-use/): Shadow AI doesn't look like traditional shadow IT. There's no unauthorized hardware, no rogue install, no procurement request to intercept. An analyst pastes customer data into ChatGPT to summarize a quarterly review. A nurse enters clinical notes into a free-tier tool to draft discharge instructions. A procurement team adopts a department-level AI contract without telling IT. These tools run in the browser, often through personal accounts, and leave no trail that conventional asset management can follow.
- [EPR adoption in NHS trusts: what year one reveals](https://www.userlane.com/blog/epr-adoption-in-nhs-trusts-what-year-one-reveals/): NHS trusts spend between £13 million and £200 million on Electronic Patient Record programmes. Go-live is the milestone everyone plans for, but the evidence from three years of Frontline Digitisation deployments tells a consistent story: going live is the beginning, not the finish line.
- [Userlane announces a strategic partnership with CereCore International](https://www.userlane.com/blog/userlane-partners-with-cerecore/): Userlane has signed a partnership with CereCore International, a global healthcare IT services provider, to help healthcare organisations close the gap between deploying EHR and EPR systems and staff using them well. The partnership combines CereCore International's healthcare IT advisory, implementation, and managed services expertise with Userlane's in-application adoption technology to support consistent clinical workflow execution, reduce post-go-live training and support costs, and make adoption outcomes measurable.
- [Userlane and Bytes Partner to Help NHS Staff Spend Less Time on Systems and More Time on Care](https://www.userlane.com/blog/userlane-and-bytes-partner-to-help-nhs-staff-spend-less-time-on-systems-and-more-time-on-care/): London, UK, 17th March 2026
- [Userlane collaborates with Microsoft on Contextual Assistance](https://www.userlane.com/blog/userlane-collaborates-with-microsoft-on-agentic-assistance/): Userlane is collaborating with Microsoft to deliver an AI Design program that supports proactive, cross-platform AI solutions. Building on this collaboration, Userlane announces the launch of its enterprise-grade Userlane Assistant integrated in Microsoft 365 Copilot. The Userlane Assistant is based on Microsoft Azure AI Foundry's Azure OpenAI in Foundry Models, helping employees handle complex processes and providing contextual assistance across an enterprise's complete software portfolio.
- [Userlane and SDS Consultancy Announce Partnership to Drive Digital Adoption in the UK and Beyond](https://www.userlane.com/blog/userlane-and-sds-consultancy-announce-partnership-to-drive-digital-adoption-in-the-uk-and-beyond/): Munich, Germany – 25th September 2025 – Userlane, a software adoption company for regulated industries, today announced a partnership with SDS Consultancy, a trusted consultancy specializing in business transformation and technology enablement. The collaboration is designed to help organizations accelerate software adoption, maximize software investments, and deliver measurable improvements in productivity and user experience.
- [The Evolution of Software Training and Adoption Investments: Trends from 2019–2025 and the Road Ahead](https://www.userlane.com/blog/the-evolution-of-software-training-and-adoption-investment-trends-from-2019-2024-and-the-road-ahead/): Over the past five years, businesses in the US, UK, and EU have made significant investments in software training and adoption to support digital transformation. Organizations have realized that implementing new software is not enough; employees must be adequately trained to maximize its value. Cloud computing, artificial intelligence (AI), cybersecurity, collaboration tools, and automation have emerged as the leading software categories receiving the highest levels of investment. However, challenges related to adoption, workforce upskilling, and change management have frequently hindered organizations from realizing the full return on their technology investments.
- [How Userlane and Microsoft Copilot are transforming employee support and productivity](https://www.userlane.com/blog/how-userlane-and-microsoft-copilot-are-transforming-employee-support-and-productivity/): Enterprises are embracing AI assistants like Microsoft Copilot to enhance productivity across strategic software. But they continue to face two key challenges:
- [The CIO’s Guide to Accelerating Software Adoption](https://www.userlane.com/blog/the-cios-guide-to-accelerating-software-adoption-across-the-enterprise/): What enterprise software adoption metrics actually measure
- [Userlane and New Metrics Partner to Accelerate Enterprise Software Adoption Across the Middle East](https://www.userlane.com/blog/userlane-and-new-metrics-partner-to-accelerate-enterprise-software-adoption-across-the-middle-east/): Munich, Germany / Dubai, UAE – (May 22nd, 2025) — Userlane, a software adoption company for regulated industries, has announced a strategic partnership with New Metrics, a leading human-centric transformation consultancy operating across the Middle East. This partnership brings a powerful, outcome-focused value proposition to the region: helping organizations translate software and AI investments into measurable impact through in-application guidance, behavioral insights, and intelligent adoption analytics.
- [Userlane and Serviam Partner to Accelerate Digital Adoption in the U.S.A.](https://www.userlane.com/blog/userlane-and-serviam-partner-to-accelerate-digital-adoption-in-the-u-s-a/): Munich, Germany – 28th February 2025 – Userlane, a software adoption company for regulated industries, and Serviam, a trusted technology consulting and solutions provider, today announced a strategic partnership to help businesses in the United States maximize their software investments through streamlined software adoption.
- [Navigating Digital Transformation Fatigue: The Strategy for Success in Regulated Industries](https://www.userlane.com/blog/navigating-digital-transformation-fatigue-the-strategy-for-success-in-regulated-industries/): Beneath the surface of the digital transformation revolution lies a growing concern: digital transformation fatigue. In highly regulated industries, this phenomenon threatens to undermine the very initiatives designed to improve how organisations work.
- [Userlane and fincite join forces to create an intuitive wealth management experience](https://www.userlane.com/blog/userlane-and-fincite-join-forces-to-create-an-intuitive-wealth-management-experience/): Munich, Germany – January 9, 2025 – Userlane, a software adoption company for regulated industries, and fincite, one of Germany's fastest-growing WealthTech companies, have announced a strategic partnership. This collaboration aims to optimize the use of the fincite • cios platform, providing financial institutions and their clients with a seamless investment experience.
- [Digital adoption: Userlane accelerates software implementation at BarmeniaGothaer](https://www.userlane.com/blog/userlane-accelerates-software-implementation-at-barmeniagothaer/): The customer service teams at the BarmeniaGothaer Insurance Group faced challenges implementing new software. With the support of Userlane, the teams successfully managed the rollout while reducing training costs and onboarding time.
- [Bluethink and Userlane Announce Partnership to Accelerate Energy Transition in Aberdeen](https://www.userlane.com/blog/bluethink-and-userlane-announce-partnership-to-accelerate-energy-transition-in-aberdeen/): London, United Kingdom – October 16, 2024 – Bluethink and Userlane today announced a strategic partnership to support energy transition innovation in Aberdeen. This collaboration combines Bluethink's AI-driven solutions with Userlane's Application Intelligence and Contextual Assistance capabilities, aiming to accelerate technology adoption in the energy sector.
- [What is App Discovery? Learn directly from our Head of Product](https://www.userlane.com/blog/what-is-app-discovery-learn-directly-from-our-head-of-product/): Navigating a maze of enterprise software can be daunting. We sat down with Doris Langenberg, our Head of Product, to discuss how App Discovery helps organizations see what's really happening across their software landscape. Here's what she had to say.
- [Userlane and PwC expand partnership to accelerate digital transformation in enterprises](https://www.userlane.com/blog/userlane-and-pwc-expand-partnership-to-accelerate-digital-transformation-in-enterprises/): Munich, Germany – 01.08.2024 – Userlane, a software adoption company for regulated industries, today announced the expansion of its existing partnership with PwC, one of the world's largest professional services networks. As part of this enhanced collaboration, PwC will now serve as an official distributor of Userlane, broadening the reach and impact of Userlane's Application Intelligence and Contextual Assistance capabilities.
- [Userlane and Deutsche Bahn announce long-term partnership](https://www.userlane.com/blog/userlane-and-deutsche-bahn-announce-long-term-partnership/): Munich, Germany - Userlane, a software adoption company for regulated industries, announces its partnership with Deutsche Bahn, the national railway company in Germany. Together, Userlane and Deutsche Bahn have entered into a frame contract that will extend until 2031, reaffirming their commitment to a long-term strategic collaboration. Userlane will work closely with Deutsche Bahn to simplify complex software processes and reduce friction, helping employees efficiently navigate essential tools.
- [Strategic collaboration between Jabil and Userlane](https://www.userlane.com/blog/strategic-collaboration-between-jabil-and-userlane/): Strategic collaboration between Jabil and Userlane targets improved procurement technology adoption and spend transparency.
- [Will Generative AI solve all software adoption challenges?](https://www.userlane.com/blog/will-generative-ai-solve-all-software-adoption-challenges/): By providing a seamless user experience, companies can reduce friction, which in turn leads to increased productivity and better overall results from their technology investments.
- [Userlane named a leader in IDC MarketScape](https://www.userlane.com/blog/userlane-named-a-leader-in-idc-marketscape/): Munich, March 12, 2024 – Userlane has been recognized as a Leader in the IDC MarketScape: Worldwide Digital Adoption Platforms (DAP) Vendor Assessment. This recognition reflects Userlane's commitment to innovation and customer value in the software adoption market, particularly for large enterprises navigating the challenges of software adoption, lifecycle, and optimization.
- [Generis and Userlane forge strategic partnership](https://www.userlane.com/blog/generis-and-userlane-forge-strategic-partnership/): 19 December 2023 – London, UK, Munich, Germany: Generis and Userlane today announced a strategic partnership.
- [Huble Digital and Userlane Partnership Announcement](https://www.userlane.com/blog/huble-digital-and-userlane-partnership-announcement/): We are thrilled to announce a new partnership between Userlane and Huble Digital.
- [Barkers and Userlane Partnership Announcement](https://www.userlane.com/blog/barkers-and-userlane-partnership-announcement/): Userlane today announced a partnership with Barkers, procurement and commercial practitioners.
- [MAIN5 and Userlane Partnership Announcement](https://www.userlane.com/blog/main5-and-userlane-partnership-announcement/): We are thrilled to announce a new partnership between Userlane and MAIN5. 
- [msg industry advisors and Userlane Partnership Announcement](https://www.userlane.com/blog/msg-industry-advisors-and-userlane-partnership-announcement/): Userlane today announced the expansion of its partnership with msg industry advisors.
- [Leadvise Reply and Userlane Partnership Announcement](https://www.userlane.com/blog/partnership-with-leadvise-reply/): We are thrilled to announced a new partnership with Leadvise Reply, a management consulting firm.
- [PwC streamlines user experience on globalDoc Solution®](https://www.userlane.com/blog/pwc-streamlines-user-experience-on-globaldoc-solution/): Userlane is thrilled to announce the expansion of its partnership with global consulting firm PwC. Together, Userlane and PwC will collaborate to enhance the adoption and enablement of PwC's cloud-based transfer pricing documentation software, globalDoc Solution®.
- [Userlane and LM Consulting Partnership Announcement](https://www.userlane.com/blog/userlane-and-lm-consulting-partnership-announcement/): We are thrilled to announce a new partnership between Userlane and LM Consulting.
- [Using Userlane’s HEART to measure software ROI](https://www.userlane.com/blog/dap-governance-scope-and-roi/):  
- [PERI Group drives CRM efficiency with Userlane’s HEART](https://www.userlane.com/blog/peri-group-drives-crm-efficiency-with-userlanes-heart/):  

## Pages
- [Service Provider](https://www.userlane.com/service-provider/): As a service provider, we are responsible for our own content on these pages in accordance with general legislation pursuant to Section 7 (1) of the German Telemedia Act (TMG). According to §§ 8 to 10 TMG, however, we are not obligated to monitor transmitted or stored third-party information or to investigate circumstances that indicate illegal activity. Obligations to remove or block the use of information according to general laws remain unaffected. However, liability in this regard is only possible from the point in time at which a concrete infringement of the law becomes known. If we become aware of any such infringements, we will remove this content immediately.
- [Privacy](https://www.userlane.com/privacy/): Data transfer from the EU and/or Switzerland to the U.S based on Privacy Shield (this Application)
- [HEART framework](https://www.userlane.com/heart-framework/)
- [Software and AI Adoption](https://www.userlane.com/software-and-ai-adoption/)
- [Employee Onboarding](https://www.userlane.com/employee-onboarding/)
- [Digital Transformation](https://www.userlane.com/digital-transformation/)
- [Insurance](https://www.userlane.com/insurance/)
- [IT Support Reduction](https://www.userlane.com/it-support-reduction/)
- [Change Management](https://www.userlane.com/change-management-2/)
- [Public Sector](https://www.userlane.com/public-sector/)
- [Software Consolidation](https://www.userlane.com/software-consolidation/)
- [Data Quality](https://www.userlane.com/data-quality/)
- [Manufacturing](https://www.userlane.com/manufacturing/)
- [Partners](https://www.userlane.com/partners/)
- [Financial Services](https://www.userlane.com/financial-services/)
- [Contextual Assistance](https://www.userlane.com/contextual-assistance/): Userlane's Contextual Assistance delivers help in the flow of work that understands context, providing help when and where people need it most.
- [Trust Center](https://www.userlane.com/trust-center/)
- [Energy & Utilities](https://www.userlane.com/energy-utilities/)
- [Application Intelligence](https://www.userlane.com/application-intelligence/): Userlane's Application Intelligence shows where applications create friction and hidden cost. See what works, find what doesn't, and prove the impact across your software estate.
- [About](https://www.userlane.com/about/)
- [Customers](https://www.userlane.com/customers/)
- [Home](https://www.userlane.com/): Userlane is the software adoption platform for healthcare, financial services, manufacturing, and pharma. See where applications create friction, fix it in context, and prove it worked.
- [Platform Overview](https://www.userlane.com/platform-overview/): One software adoption platform with Application Intelligence and Contextual Assistance. Measure, fix, and prove results across your application estate. Proven in healthcare, manufacturing, and financial services.
- [Blog](https://www.userlane.com/blog/)
- [Careers](https://www.userlane.com/careers/)
- [Resource Library](https://www.userlane.com/resources/resource-library/)
- [Use Case Universe](https://www.userlane.com/use-case-universe/)
- [Workday](https://www.userlane.com/workday/)
- [Oracle Cloud](https://www.userlane.com/oracle-cloud/)
- [Healthcare](https://www.userlane.com/healthcare/): Reduce EHR training time by 70% and recover 2+ clinical hours per week. Userlane measures adoption across every healthcare system.
- [Microsoft Dynamics](https://www.userlane.com/microsoft-dynamics/)
- [SAP](https://www.userlane.com/sap/)
- [Salesforce](https://www.userlane.com/salesforce/)
- [Solutions](https://www.userlane.com/solutions/): Solutions with proven patterns from healthcare, manufacturing, and financial services help your teams adopt critical enterprise systems faster.
- [Pricing](https://www.userlane.com/pricing/)
- [Talk to us](https://www.userlane.com/talk-to-us/)
- [Book a demo](https://www.userlane.com/book-a-demo/)
- [Contact Us](https://www.userlane.com/contact-us/)

## Use Cases
- [Governing appropriate use of AI assistants in HR](https://www.userlane.com/blog/use_case/governing-appropriate-use-of-ai-assistants-in-hr/)
- [Preventing allergy documentation gaps](https://www.userlane.com/blog/use_case/preventing-allergy-documentation-gaps/)
- [Reducing discharge documentation time](https://www.userlane.com/blog/use_case/reducing-discharge-documentation-time/)
- [Improving shift handover completeness in ICU](https://www.userlane.com/blog/use_case/improving-shift-handover-completeness-in-icu/)
- [Streamlining admission documentation for emergency departments](https://www.userlane.com/blog/use_case/streamlining-admission-documentation-for-ed-admits/)
- [Preventing medication documentation errors in MAR](https://www.userlane.com/blog/use_case/preventing-medication-documentation-errors-in-mar/)
- [Reducing incomplete nursing assessments at shift change](https://www.userlane.com/blog/use_case/reducing-incomplete-nursing-assessments-at-shift-change/)
- [Increasing inventory count accuracy](https://www.userlane.com/blog/use_case/increasing-inventory-count-accuracy/)
- [Maintaining accurate sales pipeline data](https://www.userlane.com/blog/use_case/maintaining-accurate-sales-pipeline-data/)
- [Minimizing payroll correction requests](https://www.userlane.com/blog/use_case/minimizing-payroll-correction-requests/)
- [Reducing receiving documentation errors in warehouses](https://www.userlane.com/blog/use_case/reducing-receiving-documentation-errors-in-warehouses/)
- [Aligning department goals in healthcare settings](https://www.userlane.com/blog/use_case/aligning-department-goals-in-healthcare-settings/)
- [Minimizing bill of materials errors in production](https://www.userlane.com/blog/use_case/minimizing-bill-of-materials-errors-in-production/)
- [Reducing missed clock-ins for clinical staff](https://www.userlane.com/blog/use_case/reducing-missed-clock-ins-for-clinical-staff/)
- [Accelerating accurate quote creation for complex services](https://www.userlane.com/blog/use_case/accelerating-accurate-quote-creation-for-complex-services/)
- [Reducing work order errors in maintenance](https://www.userlane.com/blog/use_case/reducing-work-order-errors-in-maintenance/)
- [Streamlining manager expense reviews in hospitals](https://www.userlane.com/blog/use_case/streamlining-manager-expense-reviews-in-hospitals/)
- [Eliminating contact data quality issues](https://www.userlane.com/blog/use_case/eliminating-contact-data-quality-issues/)
- [Accelerating requisition approvals in hospitals](https://www.userlane.com/blog/use_case/accelerating-requisition-approvals-in-hospitals/)
- [Increasing compliance training completion rates](https://www.userlane.com/blog/use_case/increasing-compliance-training-completion-rates/)
- [Standardizing inspection data entry on factory floor](https://www.userlane.com/blog/use_case/standardizing-inspection-data-entry-on-factory-floor/)
- [Preventing budget entry errors in hospital departments](https://www.userlane.com/blog/use_case/preventing-budget-entry-errors-in-hospital-departments/)
- [Reducing new hire onboarding time in consulting firms](https://www.userlane.com/blog/use_case/reducing-new-hire-onboarding-time-in-consulting-firms/)
- [Standardizing lead scoring across sales teams](https://www.userlane.com/blog/use_case/standardizing-lead-scoring-across-sales-teams/)
- [Reducing invoice processing time for high-volume AP departments](https://www.userlane.com/blog/use_case/reducing-invoice-processing-time-for-high-volume-ap-departments/)
- [Ensuring timely review completion for large hospital systems](https://www.userlane.com/blog/use_case/ensuring-timely-review-completion-for-large-hospital-systems/)
- [Improving first-contact resolution for technical support](https://www.userlane.com/blog/use_case/improving-first-contact-resolution-for-technical-support/)
- [Eliminating timesheet submission errors for clinical staff](https://www.userlane.com/blog/use_case/eliminating-timesheet-submission-errors-for-clinical-staff/)
- [Reducing incomplete opportunity records in sales pipeline](https://www.userlane.com/blog/use_case/reducing-incomplete-opportunity-records-in-sales-pipeline/)

## Success Stories
- [BayernLB](https://www.userlane.com/success-story/bayernlb/)
- [Drucker + Falk](https://www.userlane.com/success-story/drucker-falk/)
- [spring venture group](https://www.userlane.com/success-story/spring-venture-group/)
- [RENOLIT](https://www.userlane.com/success-story/renolit/)
- [Hella](https://www.userlane.com/success-story/hella/)
- [Dutch Flower Group](https://www.userlane.com/success-story/dutch-flower-group/)
- [The Linde Group](https://www.userlane.com/success-story/the-linde-group/)
- [Deutsche Bahn](https://www.userlane.com/success-story/deutsche-bahn/)
- [Celonis](https://www.userlane.com/success-story/celonis/)
- [Energy Supplier](https://www.userlane.com/success-story/energy-supplier/)