Automation for

Customer Success

Personalized User Onboarding

Create tailored customer journeys and interact with users who go through critical steps to optimize onboarding and reduce churn.

Boost Feature Adoption and Engagement

Customer success starts from the first interaction. Monitor the behavior of your users with analytics, and customize their experience to boost engagement and feature adoption.

Improved UX/CX without Engineering

Personally create the perfect User Experience within your software without involving product managers and engineers.

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Personalized User Onboarding

Improve Customer Health within your Software

Every interaction with a customer has an impact on retention and loyalty. User Onboarding, in particular, is an extremely delicate phase that creates a permanent first impression and indelible brand associations. Additionally, creating tailored customer journeys and interacting with users who go through critical steps in real time is essential to guarantee success and reduce churn. That's why empowering customer success professionals to fully take back control over UX and CX within the product is key to quickly creating the perfect customer journey. Userlane allows you to improve your customer health score directly within the software with interactive guides, a virtual assistant that follows users in real time, and analytics that show you where users lose their enthusiasm or seem to get stuck.

"by 2016, 89% of companies expect to compete mostly on the basis of customer experience, versus 36% four years ago."
Jake Sorofman

User Onboarding

Userlane guides your users in real time so that they will never have to leave your application to receive assistance.

Feature Adoption

Show the full potential of your solution. Present all the key features during onboarding and prompt users with new ones at the right time.

Personalized but Scalable

Wow your users with a customized experience while managing diverse customer expectations.

Increased Trial-to-Paid

Simplify user experience and eliminate frustration. Speed up onboarding and allow your users to quickly achieve quick wins.

Higher Engagement

Activate your users by having them immediately accomplish tasks. Create checklists and journeys that encourage engagement and activation.

Perfect CX that leads to Retention

Create a smooth UX throughout the entire journey by offering on screen, interactive support and create the basis for a perfect CX.

"Userlane is the closest thing to having a customer success agent helping each of our users one on one."

Automate and Scale Employee Training

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