How Userlane HEART works
HEART is Userlane’s behavioral analytics model purpose-built for digital adoption. The model gives you a standardized way to measure whether your software initiatives deliver value. Five attributes score adoption and friction across every application:
- Happiness: Capture user sentiment through in-app surveys and feedback
- Engagement: Track session activity and interaction depth
- Adoption: Measure user growth and app coverage
- Retention: Monitor whether people keep coming back
- Task success: See whether people complete key workflows
Use Cases
Frequently Asked Questions
HEART scores are calculated using a proprietary algorithm that weighs dozens of usage signals. Factors include active users, feature utilization, session frequency, and task completion. Scores are normalized so you can compare across applications.
HEART can start delivering insights quickly. Activate HEART analytics for your applications in the Userlane Portal, and interaction events appear within hours. Score dashboards stabilize within approximately one month. Our dedicated Customer Value Manager guides you through setup and helps you interpret the data.
HEART integrates with all popular browser-based enterprise applications out of the box, including all major EPR/EHR, CRM, ERP, and HCM applications. Userlane's API allows you to export HEART analytics data into your existing BI tools for deeper analysis.
HEART is built with privacy by design. It collects only non-sensitive usage metadata, never personal information or user inputs. All data is encrypted in transit and at rest, and we comply with GDPR and hold ISO 27001 certification.
HEART works with any application accessed through a web browser, including cloud-hosted and on-premise systems with browser-based interfaces. Our browser extension enables analytics across your entire web-based application landscape without requiring changes to your existing infrastructure.
