Five-fold increase in software adoption for Deutsche Bahn

"Interactive performance support proved to be a valid solution to all the challenges Deutsche Bahn encountered connected to change management and software applications. Users felt confident using Jira and weren’t experiencing any frustration navigating the app."
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What customers are saying

"Interactive performance support proved to be a valid solution to all the challenges Deutsche Bahn encountered connected to change management and software applications. Users felt confident using Jira and weren’t experiencing any frustration navigating the app."
“The integration of Userlane gives our new customers access to the functionality of our software more quickly and interactively, more so than with simple text descriptions, and this, increases user engagement significantly.”
Cornelius Scheffel
Managing Director, Azubi Navigator
“By automating our onboarding process, we were able to provide our international clients with the support they needed - even outside of our business hours.”
Maria Kuhn
Product Owner, SABIO
“What's exciting is that in addition to using Userlane for the onboarding of our e-commerce customers, we can find many different applications for the tool. As an example, we used feature announcements, which were used to introduce the redesign of our Forto platform.”
Philipp Heller
Product Manager, Forto
“We didn’t set KPIs to begin with, but our main focus was clear: Provide valuable assistance to users that are new to our platform. The metrics clearly show we succeeded in providing this service.”
Dennis Loojienga
Product Marketer, Foleon
“Enabling sales representatives to focus on selling is vital for successful sales teams. By introducing Userlane to our CRM system, we have greatly increased usability and satisfaction within a few months.”
Stefan Pross
Director Sales DACH and Head of Sales Excellence
"Userlane freed up a lot of time to do things that are important for the business, which has been really beneficial!
Sarah Kennedy
Business Development Manager, Eida
"Userlane freed up a lot of time to do things that are important for the business, which has been really beneficial!
Sarah Kennedy
Business Development Manager, Eida
“Enabling sales representatives to focus on selling is vital for successful sales teams. By introducing Userlane to our CRM system, we have greatly increased usability and satisfaction within a few months.”
Stefan Pross
Director Sales DACH and Head of Sales Excellence
“We didn’t set KPIs to begin with, but our main focus was clear: Provide valuable assistance to users that are new to our platform. The metrics clearly show we succeeded in providing this service.”
Dennis Loojienga
Product Marketer, Foleon
“What's exciting is that in addition to using Userlane for the onboarding of our e-commerce customers, we can find many different applications for the tool. As an example, we used feature announcements, which were used to introduce the redesign of our Forto platform.”
Philipp Heller
Product Manager, Forto
“By automating our onboarding process, we were able to provide our international clients with the support they needed - even outside of our business hours.”
Maria Kuhn
Product Owner, SABIO
“The integration of Userlane gives our new customers access to the functionality of our software more quickly and interactively, more so than with simple text descriptions, and this, increases user engagement significantly.”
Cornelius Scheffel
Managing Director, Azubi Navigator
"Interactive performance support proved to be a valid solution to all the challenges Deutsche Bahn encountered connected to change management and software applications. Users felt confident using Jira and weren’t experiencing any frustration navigating the app."
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