Our Mission:
Make Enterprise Software Work

Userlane is the platform for enterprise software performance. We show where software creates friction, deliver contextual help in the workflow, and prove the impact.

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<span class="gradient">Our Mission:</span><br />
Make Enterprise Software Work

How Userlane Works

Application Intelligence
Application Intelligence
See how software is actually used. Find what's underperforming. Know where to focus.
Contextual Assistance
Contextual Assistance
Help that reaches people in the moment. Guidance that adapts. Automation that works.
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Why Userlane

  • Userlane works across your whole software estate

Not just one app, not just Microsoft. Every enterprise application your people use.

  • Userlane extends your AI investments

Integrated with Microsoft Copilot. Connected to other AI assistants via our MCP Server. One help layer everywhere.

  • Userlane knows your industry

Healthcare, manufacturing, financial services. Deep expertise where software adoption has real consequences.

Proven Impact

300+

Global enterprise clients

74%

Average adoption increase

44%

Support ticket reduction

50-80%

Training cost reduction

Global Presence

  • Local Teams, Global Impact

With offices in the EU, the UK, and North America, as well as partners worldwide, we aim to be close to our customers. Our hybrid work model creates an inclusive and collaborative environment where the best ideas win, regardless of their origin.

  • One Culture, Many Locations

Whether you’re in our Munich headquarters, collaborating from London, working in Boston, or contributing remotely from anywhere in the world, you’re part of one unified culture focused on making enterprise software work.

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FAQs

Frequently Asked Questions

Userlane is the platform for enterprise software performance. It combines Application Intelligence to show where software creates friction with Contextual Assistance to help people get work done.

Healthcare, manufacturing, financial services, and other regulated industries where software adoption has real consequences. Proven patterns from each deployment benefit every customer in that sector.

Userlane measures and improves continuously, not just at deployment. HEART Analytics tracks every intervention so results compound over time. Customers see 44% fewer support tickets and 70% less training time.

Customers typically see support tickets cut by up to half, training time reduced by more than two-thirds, and significant adoption improvements. Most organizations go live within two weeks and see measurable impact within 90 days.

Application Intelligence identifies unused licenses and optimization opportunities across your software portfolio. Contextual Assistance reduces the ongoing cost of support and training, so teams spend less on running enterprise software.
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